For Shopify Merchants
Ecom Store Pro FAQ
Short, verified answers to the questions Shopify merchants ask most — citing official Shopify documentation.
No — Shopify verifies no age natively; the 18-or-majority rule binds the account owner, and customer gating is an app or a Function.
Updated September 23, 2026
Yes — Terms §14.3 allows suspension or termination for any reason, without notice unless law requires it; restricted access is not termination.
Updated October 9, 2026
No — stores go live without any Shopify review, and no verified-seller badge exists.
Updated September 27, 2026
No public number to call — phone help exists only on Shopify Plus, Retail and POS Pro.
Updated October 9, 2026
Card refunds: Shopify's Pending step takes up to 2 business days; the bank leg runs up to 10 business days.
Updated October 6, 2026
Shopify never ships anything — the store you bought from does, on its own processing and carrier times.
Updated September 24, 2026
No SSN to open a store — it is required only to activate Shopify Payments in the US.
Updated October 9, 2026
No percentage of your sales — you pay a monthly plan plus card processing, not a commission.
Updated September 23, 2026
No single buyer guarantee — recourse is the store's own policy and a chargeback through your card issuer.
Updated October 8, 2026
No — the whole core build is no-code; code is optional, for what the theme editor cannot reach.
Updated October 8, 2026
Indirectly yes — Stripe is Shopify Payments' banking partner, but you cannot add Stripe as your own gateway.
Updated October 7, 2026
Get notified about new articles
Subscribe to receive updates when we publish new Shopify guides and insights.