Ecom Store Pro

For Shopify Merchants

Ecom Store Pro FAQ

Short, verified answers to the questions Shopify merchants ask most — citing official Shopify documentation.

693 FAQs
Selling internationally
Is Shopify the merchant of record for your sales?

No — you are: Shopify's terms make the seller the merchant of record; only Managed Markets orders move it to Global-e.

October 18, 2026

Online store & themes
How do you show or hide payment icons in a Shopify footer?

Payment icons follow your active providers and the customer's region and currency; Horizon and Dawn footer settings show or hide them, not pick them.

October 18, 2026

Shipping & fulfillment
Do you need an order tracking app on Shopify?

No — not for basic tracking: with a tracking number, Shopify's status page, emails and Shop app track the order; apps add extras like text updates.

October 18, 2026

Policies & account standing
Can you import customers into Shopify with a CSV template?

Yes, up to 15 MB in UTF-8; yes/no consent columns set opt-in, so mark only customers who agreed.

October 18, 2026

Products & inventory
Can you see inventory value by location in Shopify, and on which plan?

Yes: add Ending inventory value (at location) and Inventory location name to a custom exploration.

October 18, 2026

Admin, staff & security
How do you make an existing staff member the owner of a Shopify store?

On non-Plus plans, the store owner opens Settings › Users and uses the store's Change ownership button; the new owner must already be a user there.

October 18, 2026

Products & inventory
What is Cost per item in Shopify, and how do you add it to many products at once?

Cost per item is what a product or variant costs you; add it in bulk via the Inventory bulk editor or a product CSV.

October 18, 2026

Products & inventory
How do you run a Shopify stocktake, and when does inventory update?

Create a stock count in the admin; its counted quantities reach inventory only when a manager approves it or someone completes it.

October 18, 2026

Payments & payouts
Does Sign in with Shop work without Shop Pay, and is it on by default?

Yes — Shopify's sign-in guide says it's on by default without Shop Pay and can be turned off; with Shop Pay, only deactivating Shop Pay removes it.

October 18, 2026

Payments & payouts
How do you export a Shopify payout report for your accountant?

On Shopify Payments, one payout exports as an emailed CSV of its transactions; a period summary, as the activity report PDF.

October 18, 2026

Policies & account standing
Does Shopify provide SOC 1 or SOC 2 reports to merchants?

Yes, though not publicly: SOC 2 Type 2 and SOC 1 Type 2 aren't on Shopify's public reports page; only SOC 3 is marked freely shareable

October 18, 2026

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