Ecom Store Pro

For Shopify Merchants

Ecom Store Pro FAQ

Short, verified answers to the questions Shopify merchants ask most — citing official Shopify documentation.

626 FAQs
Apps, channels & AI
How do you get an Admin API access token for a Shopify custom app?

Create the app in the Dev Dashboard, then exchange its client ID and secret for a 24-hour token; a Dev Dashboard app shows no token in admin.

October 15, 2026

Products & inventory
How do you see the inventory adjustment history of a Shopify product, and for how long?

Click View adjustment history on a tracked product or variant to see 180 days of changes; older ones may be in a go-forward-only report.

October 15, 2026

Admin, staff & security
How do you add a secondary email to your Shopify account?

Add a secondary email under Security in your Shopify profile; it gets password reset requests but doesn't replace two-step authentication.

October 15, 2026

Domains & email
What happens to your DNS records when you reset DNS settings on a Shopify-managed domain?

A DNS reset on a Shopify-managed domain deletes every record but the A, AAAA and CNAME record, each pointed back to Shopify; subdomain CNAMEs go too.

October 15, 2026

Products & inventory
Does Shopify have an inventory valuation report, and which plans include it?

Yes: Analytics > Reports > Month-end inventory value totals stock at Cost per item, as a month-end snapshot.

October 15, 2026

Policies & account standing
Is Shopify HIPAA compliant?

Shopify's AUP doesn't support PHI uploads, and no Shopify page we checked (Oct 2026) offers a BAA or claims HIPAA compliance.

October 15, 2026

Payments & payouts
Can you offer a cash discount instead of a credit card surcharge on Shopify?

Yes — via an App Store app online or a POS custom discount in person; no Shopify doc we read (Oct 2026) shows a built-in option.

October 15, 2026

Online store & themes
How do you set a focal point on an image in Shopify?

Click an image in Files, the theme editor or a product, then click its spot and Save; works on supported themes only.

October 15, 2026

Apps, channels & AI
Can you add shoppable video to a Shopify store?

Yes: an app on your online store; in the Shop channel, a post or a Shoppable video section, which your online store doesn't show.

October 15, 2026

Marketing & SEO
How do you add UTM parameters to a Shopify link?

Build UTM links in Growth > Campaigns (Basic plan or higher), or add ?utm_ tags by hand.

October 15, 2026

Payments & payouts
Does Shopify allow guest checkout?

Yes — guest checkout stays available while the sign-in requirement in Settings > Checkout is off; B2B customers must sign in to place B2B orders.

October 15, 2026

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