Shopify Ecom

For Shopify Merchants

Shopify Ecom FAQ

Short, verified answers to the questions Shopify merchants ask most — citing official Shopify documentation.

317 FAQs
Restricted & regulated products
Do Shopify stores selling vapes in the UK have to take back waste vapes?

Yes — vape retailers can't use DTS, so UK sellers must take back waste vapes in store or set up an alternative collection point, online included.

September 26, 2026

Apps, channels & AI
What is Upgraded TikTok Shipping for Shopify sellers?

TikTok's US shipping service: TikTok assigns the carrier, and Shopify sellers create the TikTok-supplied label in Seller Center, not Shopify.

September 26, 2026

Payments & payouts
How do you refund a Shopify customer who paid with OXXO or Multibanco?

Multibanco: refund in admin; Stripe emails the buyer for an IBAN. OXXO can't be refunded to OXXO: store credit where available, a gift card or SPEI.

September 26, 2026

Payments & payouts
Can you sell vehicles with Shopify Payments?

Yes — no Shopify or Stripe list bans vehicle sales in Shopify Payments countries; Adyen, a processor in 31 of them, restricts car and truck sales.

September 26, 2026

Shipping & fulfillment
Does Shopify have shipping protection?

Shopify sells label insurance for parcels shipped from the US; the checkout shipping protection fees we found come from apps.

September 26, 2026

Plans & getting started
What is a Shopify Plus feature test drive?

A Shopify Plus admin switch (Settings > Organization) that turns an unreleased feature on for chosen stores before it auto-releases to all.

September 26, 2026

Apps, channels & AI
Does Amazon Brand Registry remove the need for a GTIN exemption for Shopify sellers?

Shopify's Marketplace Connect says either one lets new Amazon listings skip a UPC; the Amazon exemption pages we read don't mention Brand Registry.

September 26, 2026

Apps, channels & AI
Can Shopify sellers use Fulfilled by TikTok?

Yes, per TikTok's US guide: eligible TikTok for Shopify sellers can register for FBT and connect its stock as a separate Shopify location.

September 26, 2026

Shipping & fulfillment
Can you buy a Shopify Shipping label from Great Britain to Northern Ireland?

No — Shopify's Royal Mail, Evri, DPD, and InPost UK (formerly Yodel) accounts stopped selling GB-to-Northern-Ireland labels on May 1, 2025.

September 25, 2026

Payments & payouts
How do you collect email and SMS signups on the Shopify Thank you page?

Not natively: turn on email and SMS opt-ins at checkout; on the Thank you page itself, an app like Klaviyo adds an SMS consent block.

September 25, 2026

Shipping & fulfillment
Is there a maximum order value for DHL eCommerce labels in Shopify Shipping?

Yes: DHL eCommerce caps an international order at $1,000 USD, with different caps for six destination countries.

September 25, 2026

Taxes & duties
Can a service business on Shopify in India use the GST composition scheme?

Yes, via Section 10(2A) up to Rs 50 lakh preceding-year turnover, but inter-State outward supplies or services sold via a TCS marketplace rule it out.

September 25, 2026

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