- Short answer
- Link text in Shopify's Knowledge Base help, not a product we found; it opens developer docs on UCP. For no-code AI store chat, use the Inbox agent.
- Where the link goes
- A shopify.dev page titled Migrate from Storefront MCP
- Product by that name
- None found beyond a link label in Shopify's Knowledge Base help, October 2026
- Inbox agent plans
- Basic, Grow, Advanced or Shopify Plus; new customer accounts required
- Storefront MCP catalog and cart tools
- Deprecated in 2026 in favour of UCP, now removed
Where does the name “Shopify Agent Platform” come from?
The name sits in one note on Shopify's Knowledge Base help:
Are you interested in having your own AI assistant for your store? You can create a conversational agent with the Shopify Agent Platform.
The link opens a shopify.dev page titled Migrate from Storefront MCP. Storefront MCP let AI agents search a store's catalog and manage carts; Shopify deprecated its catalog and cart tools in 2026 in favour of UCP, and the page now says they were removed.
As of October 2026, no other Shopify help or developer page we read (Inbox help, shopify.dev agent and migration docs, both Shopify changelogs) uses the name Agent Platform or describes a product by it.
Which route fits your store: the Inbox agent or UCP?
Shopify's migration page sends merchants and developers different ways:
- For merchants who want no-code AI chat on their store
- Works only in your online store's chat widget
- Needs Shopify Inbox, an active online store, new customer accounts and a Basic, Grow, Advanced or Shopify Plus plan
- For developers and makers of third-party AI assistants
- Open standard for agents acting on behalf of buyers
- Covers product discovery, carts, checkout and orders
Our Shopify Inbox guide covers turning the agent on.
Where does the Knowledge Base app fit in?
It feeds the Inbox agent: Shopify's persona guide says to put facts in your catalog, policies, published content or the Knowledge Base app, adding a Knowledge Base FAQ when no store source exists. Facts typed only into the persona might not be used consistently.
The app's FAQs aren't displayed directly on your storefront; they're a data source for AI answers (what the app does).
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