Ecom Store Pro

For Shopify Merchants

Ecom Store Pro FAQ

Short, verified answers to the questions Shopify merchants ask most — citing official Shopify documentation.

693 FAQs
Admin, staff & security
Can a Shopify collaborator see your payouts?

Yes — either store-level Finance payout permission shows them; on Plus, payment settings are managed through organization roles instead.

Updated October 26, 2026

Business identity & accounting
Does Shopify integrate with Xero?

Yes — Xero publishes the connector: a live App Store listing (xero-6) plus one on Xero's marketplace; the old address only shows a notice.

Updated October 6, 2026

Domains & email
Can you change your Shopify primary domain?

Yes — Shopify redirects your other domains to the new primary; the domain pages we read give no SEO or backlink guarantee.

Updated October 6, 2026

Taxes & duties
Does Shopify Tax have a yearly cap?

Yes — $5,000 a year per region, published for stores created before May 13, 2026; Shopify's transaction-fees page states it with no cohort.

Updated October 6, 2026

Admin, staff & security
Does Shopify require two-step authentication?

Not by default — Shopify Payments, Balance and Credit require it, Shopify itself can, and an admin can require a secure sign-in method.

Updated October 21, 2026

Business identity & accounting
Can Shopify send an invoice to a customer?

Yes, as an action you take — from a draft or a payment-pending order, never by default; the free invoice generator never sees your orders.

Updated October 24, 2026

Business identity & accounting
Does Shopify integrate with QuickBooks?

Yes — but through App Store apps, not a sales connector Shopify publishes; Intuit's own connector for QuickBooks Online is free to install.

Updated October 28, 2026

Taxes & duties
Does Shopify file and remit sales tax for you?

Usually no — you file and remit. US exceptions: Shop channel orders, some early-access stores' eligible online orders, automated filing (enrolled).

Updated October 28, 2026

Orders & customers
Can you cancel a Shopify order after you place it?

Only by asking — some stores show a Cancel items button for unshipped items in a window they set, but the store approves or declines it.

Updated October 18, 2026

Apps, channels & AI
Is the Shop app safe?

Yes — Shop is Shopify's own app, and stores are screened against Shopify's trust, safety and fraud-prevention requirements before they can sell in it.

Updated October 22, 2026

Payments & payouts
Can you use Shop Pay outside of Shopify?

Yes — since June 2026 an eligible business can add Shop Pay to a non-Shopify checkout, but you only see it where the store added it.

Updated October 20, 2026

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