For Shopify Merchants
Ecom Store Pro FAQ
Short, verified answers to the questions Shopify merchants ask most — citing official Shopify documentation.
Yes — COD is one of the manual payment methods Shopify documents, switched on in Settings > Payments; surcharges and OTP checks need an app.
Updated October 28, 2026
No — codes from Shopify's free QR generator carry no expiry date and stay active until you delete the Quick Link behind them.
Updated October 28, 2026
No — Shopify documents no product called a CRM and no deal pipeline; customer profiles, segments and automations are documented in the admin.
Updated October 28, 2026
No — Shopify verifies no age natively; the 18-or-majority rule binds the account owner, and customer gating is an app or a Function.
Updated October 28, 2026
Yes — Terms §14.3 allows suspension or termination for any reason, without notice unless law requires it; restricted access is not termination.
Updated October 28, 2026
No — stores go live without any Shopify review, and none of Shopify's three official badges verifies the seller.
Updated October 24, 2026
No public number to call — phone help exists only on Shopify Plus, Retail and POS Pro.
Updated October 9, 2026
Card refunds: Shopify's Pending step takes up to 2 business days; the bank leg runs up to 10 business days.
Updated October 14, 2026
Shopify never ships anything — the store you bought from does, on its own processing and carrier times.
Updated October 22, 2026
No SSN to open a store — it is required only to activate Shopify Payments in the US.
Updated October 9, 2026
No percentage of your sales — you pay a monthly plan plus card processing, not a commission.
Updated September 23, 2026
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