For Shopify Merchants
Shopify Ecom FAQ
Short, verified answers to the questions Shopify merchants ask most — citing official Shopify documentation.
Getting Started
Does Shopify have phone support?
No public number to call — phone help exists only on Shopify Plus, Retail and POS Pro.
July 27, 2026
Payments
How long does a Shopify refund take?
Up to 10 business days from the moment the store issues it — Shopify's part takes up to 2, your bank does the rest.
July 27, 2026
Getting Started
How long does Shopify take to ship?
Shopify never ships anything — the store you bought from does, on its own processing and carrier times.
July 27, 2026
Payments
Does Shopify need your SSN?
No SSN to open a store — it is required only to activate Shopify Payments in the US.
July 27, 2026
Payments
Does Shopify take a cut of your sales?
No percentage of your sales — you pay a monthly plan plus card processing, not a commission.
July 23, 2026
Payments
Does Shopify offer buyer protection?
No single buyer guarantee — recourse is the store's own policy and a chargeback through your card issuer.
July 23, 2026
Getting Started
Do you need to know how to code to use Shopify?
No — the whole core build is no-code; code is optional, for what the theme editor cannot reach.
July 23, 2026
Payments
Does Shopify use Stripe?
Indirectly yes — Shopify Payments is built on Stripe, but you cannot add Stripe as your own gateway.
July 23, 2026
Getting Started
Does Shopify give you a business email address?
No — Shopify hosts no mailboxes; a Shopify domain gives free forwarding, sending needs Zoho or Google.
July 23, 2026
Getting Started
Is Shop the same as Shopify?
No — one company, two products: Shopify runs the stores, Shop is the app buyers shop in.
July 19, 2026
Getting Started
How long does it take to set up a Shopify store?
7–10 focused hours for a bare-bones store; 1–2 weeks DIY, and months for a full agency build.
July 19, 2026
Payments
How long does Shopify take to pay you?
2–5 business days from capture to your bank on US Shopify Payments, bank processing included.
Updated July 21, 2026
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