Ecom Store Pro FAQ

Yes — Terms §14.3 allows suspension or termination for any reason, without notice unless law requires it; restricted access is not termination.

Updated October 9, 2026

No — stores go live without any Shopify review, and none of Shopify's three official badges verifies the seller.

Updated October 13, 2026

No public number to call — phone help exists only on Shopify Plus, Retail and POS Pro.

Updated October 9, 2026

Card refunds: Shopify's Pending step takes up to 2 business days; the bank leg runs up to 10 business days.

Updated October 14, 2026

Shopify never ships anything — the store you bought from does, on its own processing and carrier times.

Updated September 24, 2026

No SSN to open a store — it is required only to activate Shopify Payments in the US.

Updated October 9, 2026

No percentage of your sales — you pay a monthly plan plus card processing, not a commission.

Updated September 23, 2026

No single buyer guarantee — recourse is the store's own policy and a chargeback through your card issuer.

Updated October 8, 2026

No — the whole core build is no-code; code is optional, for what the theme editor cannot reach.

Updated October 8, 2026

Indirectly yes — Stripe is Shopify Payments' banking partner, but where Shopify Payments is available you can't add Stripe as your own gateway.

Updated October 12, 2026

Shopify forwards email only on a Shopify-managed domain and never hosts it; a mailbox needs Zoho Mail, Google Workspace or another host.

Updated October 3, 2026