Ecom Store Pro

For Shopify Merchants

Ecom Store Pro FAQ

Short, verified answers to the questions Shopify merchants ask most — citing official Shopify documentation.

382 FAQs
Domains & email
Can you change your myshopify.com domain name?

Yes, and it is free — but if you typed a store name at signup, Shopify counts that as one of your two changes, leaving one.

Updated October 9, 2026

Policies & account standing
What can't you sell on Shopify?

No single Shopify list answers this — the AUP, Shopify Payments' terms, the Shop channel and Managed Markets each restrict something different.

Updated October 9, 2026

Orders & customers
What can you do when Shopify won't let you edit an order?

A store rule blocked the edit, not a bug — of the seven order rules Shopify states, it names an official way out for only two.

Updated October 9, 2026

Refunds, returns & disputes
Do return rules apply to Shopify POS?

Yes on POS Pro — but the counter enforces only your return window and final sale; fee rules apply to self-serve returns.

Updated October 9, 2026

Marketing & SEO
Can you customize the Shopify gift card email?

Yes — the gift card email is an editable notification template, but Shopify limits what you can change.

Updated September 24, 2026

Apps, channels & AI
Does your Shopify store need an llms.txt file?

No — Shopify serves /llms.txt and /agents.md on every store by default; add a theme template only for advanced requirements.

Updated October 6, 2026

Refunds, returns & disputes
Do Shopify return rule changes apply to orders you already have?

No — return rule changes apply only to future orders; orders already placed keep the rules that were in force when they were placed.

Updated October 6, 2026

Orders & customers
Can you add a custom item to a Shopify order?

Yes — as a custom item on a draft order, or by editing an order that already exists; Shopify names several rules that block that edit.

Updated October 6, 2026

Admin, staff & security
Can a Shopify collaborator see your payouts?

Yes — either store-level Finance payout permission shows them; on Plus, payment settings are managed through organization roles instead.

Updated October 6, 2026

Business identity & accounting
Does Shopify integrate with Xero?

Yes — Xero publishes the connector: a live App Store listing (xero-6) plus one on Xero's marketplace; the old address only shows a notice.

Updated October 6, 2026

Domains & email
Can you change your Shopify primary domain?

Yes — Shopify redirects your other domains to the new primary; the domain pages we read give no SEO or backlink guarantee.

Updated October 6, 2026

Stay updated

Get notified about new articles

Subscribe to receive updates when we publish new Shopify guides and insights.