Ecom Store Pro FAQ

Usually no — you file and remit. US exceptions: Shop channel orders, some early-access stores' eligible online orders, automated filing (enrolled).

Updated October 28, 2026

Only by asking — some stores show a Cancel items button for unshipped items in a window they set, but the store approves or declines it.

Updated November 1, 2026

Yes — Shop is Shopify's own app, and stores are screened against Shopify's trust, safety and fraud-prevention requirements before they can sell in it.

Updated November 1, 2026

Yes — since June 2026 an eligible business can add Shop Pay to a non-Shopify checkout, but you only see it where the store added it.

Updated November 3, 2026

Yes — COD is one of the manual payment methods Shopify documents, switched on in Settings > Payments; surcharges and OTP checks need an app.

Updated October 28, 2026

No — codes from Shopify's free QR generator carry no expiry date and stay active until you delete the Quick Link behind them.

Updated October 28, 2026

No — Shopify documents no product called a CRM and no deal pipeline; customer profiles, segments and automations are documented in the admin.

Updated October 28, 2026

No — Shopify verifies no age natively; the 18-or-majority rule binds the account owner, and customer gating is an app or a Function.

Updated October 28, 2026

Yes — Terms §14.3 allows suspension or termination for any reason, without notice unless law requires it; restricted access is not termination.

Updated October 28, 2026

No — stores go live without any Shopify review, and none of Shopify's three official badges verifies the seller.

Updated October 29, 2026

No public number to call — phone help exists only on Shopify Plus, Retail and POS Pro.

Updated October 9, 2026