For Shopify Merchants
Ecom Store Pro FAQ
Short, verified answers to the questions Shopify merchants ask most — citing official Shopify documentation.
No public number to call — phone help exists only on Shopify Plus, Retail and POS Pro.
Updated September 24, 2026
Card refunds: Shopify's Pending step takes up to 2 business days; the bank leg runs up to 10 business days.
Updated September 10, 2026
Shopify never ships anything — the store you bought from does, on its own processing and carrier times.
Updated September 24, 2026
No SSN to open a store — it is required only to activate Shopify Payments in the US.
Updated September 24, 2026
No percentage of your sales — you pay a monthly plan plus card processing, not a commission.
Updated September 23, 2026
No single buyer guarantee — recourse is the store's own policy and a chargeback through your card issuer.
Updated September 10, 2026
No — the whole core build is no-code; code is optional, for what the theme editor cannot reach.
Updated September 23, 2026
Indirectly yes — Stripe is Shopify Payments' banking partner, but you cannot add Stripe as your own gateway.
Updated September 10, 2026
Shopify forwards email only on a Shopify-managed domain and never hosts it; a mailbox needs Zoho Mail, Google Workspace or another host.
Updated October 3, 2026
No — one company, two products: Shopify runs the stores, Shop is the app buyers shop in.
Updated September 25, 2026
7–10 focused hours for a bare-bones store; 1–2 weeks DIY, and months for a full agency build.
Updated September 23, 2026
3–5 business days from capture to your bank on US Shopify Payments, bank processing included.
Updated September 23, 2026
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