For Shopify Merchants

Shopify Ecom FAQ

Short, verified answers to the questions Shopify merchants ask most — citing official Shopify documentation.

Policies & Rules

What can't you sell on Shopify?

No single Shopify list answers this — the platform AUP, Shopify Payments' terms and the Shop channel each restrict something different.

Policies & Rules

What can you do when Shopify won't let you edit an order?

A store rule blocked the edit, not a bug — of the seven order rules Shopify states, it names an official way out for only two.

Policies & Rules

Do return rules apply to Shopify POS?

Yes on POS Pro — but the counter enforces only your return window and final sale; fee rules apply to self-serve returns.

Getting Started

Can you customize the Shopify gift card email?

Yes — the gift card email is an editable notification template, but Shopify limits what you can change.

Getting Started

Does your Shopify store need an llms.txt file?

No — Shopify serves /llms.txt and /agents.md on every store by default; add a theme template only for advanced requirements.

Policies & Rules

Do return rule changes apply to orders you already have?

No — return rule changes apply only to future orders; orders already placed keep the rules that were in force when they were placed.

Can you add a custom item to a Shopify order?

Yes — as a custom item on a draft order, or by editing an order that already exists; Shopify names several rules that block that edit.

Policies & Rules

Can a Shopify collaborator see your payouts?

Yes — either store-level Finance payout permission shows them; on Plus, payment settings are managed through organization roles instead.

Getting Started

Does Shopify integrate with Xero?

Yes — Xero publishes the connector: a live App Store listing (xero-6) plus one on Xero's marketplace; the old address only shows a notice.

Getting Started

Can you change your Shopify primary domain?

Yes — Shopify redirects your other domains to the new primary; the domain pages we read give no SEO or backlink guarantee.

Does Shopify Tax have a yearly cap?

Yes — $5,000 a year per region, published for stores created before May 13, 2026; two other Shopify pages state it with no cohort.

Policies & Rules

Does Shopify require two-step authentication?

Not by default — the choice is yours, unless you use Shopify Payments or an admin sets a secure sign-in method as required for you.

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