Shopify Ecom

For Shopify Merchants

Shopify Ecom FAQ

Short, verified answers to the questions Shopify merchants ask most — citing official Shopify documentation.

317 FAQs
POS & retail
Can you change how long Shopify POS keeps a recent cart?

Yes, on POS Pro locations: Point of Sale > Settings > Recent carts changes the 24-hour default, with the expiry permission.

September 25, 2026

POS & retail
Can you cancel or change a Shopify Hardware Store order?

Only the shipping address or a full cancellation, by form within 1 hour, and it isn't guaranteed; after that, the 30-day return applies.

September 25, 2026

Selling internationally
How do you check which URL structure a Shopify market uses?

Open Markets and click Graph view: each market node shows its domain — your primary domain, a path on it, a subdomain or a separate domain

September 25, 2026

Orders & customers
Do subscription app portals on Shopify need new customer accounts?

For a portal built as a customer account UI extension, yes: those extensions run only on new customer accounts, not legacy ones.

September 25, 2026

Payments & payouts
Does Shopify pre-check the email marketing checkbox at checkout?

No by default: you can have it preselected in regions you choose, or let Shopify's recommended-regions setting decide.

September 25, 2026

POS & retail
What does "System Tampered" mean on a Shopify card reader?

It means your Tap & Chip or WisePad 3 reader can no longer be used — Shopify sends you to a replacement portal or to Shopify Support.

September 25, 2026

Orders & customers
Why don't estimated delivery dates show in a customized Shopify order confirmation email?

A customized template can leave out delivery dates — add Shopify's Liquid snippet for your date mode in Edit code.

September 25, 2026

Payments & payouts
Can you set a minimum order amount on Shopify without Plus?

Shopify documents no native minimum order value setting; the free Checkout Blocks app adds one, but Shopify's pages disagree on its plan.

September 25, 2026

Apps, channels & AI
Does Shopify send the tracking number back to TikTok Shop when you fulfill the order?

Yes, for Shipped-by-seller orders with a valid tracking ID in Shopify — per TikTok's US and EU guides.

September 25, 2026

Payments & payouts
Does PayPal Seller Protection cover NFT sales made through a Shopify store?

Mostly no — PayPal's US, UK, CA and AU terms exclude NFT sales over US$10,000 and, at or below that, cover only unauthorized-transaction claims.

September 24, 2026

Marketing & SEO
Can you limit a Shopify discount code to one country?

Yes — on Basic+ with the new Markets version, set the discount's eligibility to a single-country market.

September 24, 2026

POS & retail
What does the Shopify POS hardware warranty cover, and how do you claim it?

Manufacturing defects, not misuse, on Shopify’s own POS hardware: 1 year, or 2 on POS Pro; contact Shopify Support with your order number.

September 24, 2026

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