Ecom Store Pro

For Shopify Merchants

Ecom Store Pro FAQ

Short, verified answers to the questions Shopify merchants ask most — citing official Shopify documentation.

484 FAQs
Payments & payouts
Which payment gateways can a Shopify store in South Africa use — and is Payfast one?

South Africa isn't on the Shopify Payments country list, so you use a third-party provider such as Payfast and pay Shopify's third-party fee.

October 10, 2026

POS & retail
Where do you see the tips customers left on Shopify — online and in POS?

In Analytics > Reports > Finances, the Tips by staff member report splits tip totals by sales channel: Point of Sale or Online Store.

October 10, 2026

Admin, staff & security
Does Shopify have a desktop app for Windows or Mac?

Shopify's help says that on a desktop you log in at shopify.com/admin in a supported browser; the Shopify app runs on iOS and Android.

October 10, 2026

Payments & payouts
Does Shopify run a credit check for Shopify Payments, Capital or Credit?

Shopify says its Credit (US) and Capital applications involve no credit check; its Payments terms let it retrieve information from credit bureaus.

October 10, 2026

Taxes & duties
Why is Shopify charging the wrong tax amount?

Product category (Shopify Tax), overrides, tax-inclusive pricing, shipping rules, Manual Tax rates or an exemption can change the amount.

October 10, 2026

Online store & themes
How do you change the background color of your Shopify store?

In most themes, open Theme settings > Colors in the theme editor and edit a color scheme's background; Horizon 4.0.0+ uses color palettes instead.

October 10, 2026

Online store & themes
How do you change "Sold out" to "Coming soon" on Shopify?

Change "Sold out" to "Coming soon" via Edit default theme content: no code, default language only, not per product.

October 10, 2026

Payments & payouts
How does Pay over time work on a Shopify Credit card?

Pay over time lets you repay a Shopify Credit statement over up to 10 months for an 11% fee, taken from daily sales.

October 10, 2026

Payments & payouts
Does Shopify charge third-party transaction fees on gift card and store credit payments?

Yes, on stores created on or after May 12, 2025: the fee applies to the part paid by gift card or store credit, but not on POS or manual payments.

October 10, 2026

Products & inventory
Can you hide a product from the /collections/all page on Shopify?

Yes: set the product to Unlisted; it leaves Shopify's collections and search but stays reachable by its direct URL.

October 10, 2026

Payments & payouts
How does Shopify Credit cashback work?

Shopify Credit pays 3% cashback on eligible purchases in each month's top category, up to $250,000 a year, then 1%; other two categories 1%.

October 10, 2026

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