Shopify Ecom

For Shopify Merchants

Shopify Ecom FAQ

Short, verified answers to the questions Shopify merchants ask most — citing official Shopify documentation.

317 FAQs
Admin, staff & security
Does Shopify require two-step authentication?

Not by default — the choice is yours, unless you use Shopify Payments or an admin sets a secure sign-in method as required for you.

Updated September 24, 2026

Business identity & accounting
Can Shopify send an invoice to a customer?

Not automatically — you send it from a draft or a payment-pending order; Shopify's free invoice generator is standalone and never sees your orders.

Updated September 24, 2026

Business identity & accounting
Does Shopify integrate with QuickBooks?

Yes — but through App Store apps, not a sales connector Shopify publishes; Intuit's own connector for QuickBooks Online is free to install.

Updated September 24, 2026

Taxes & duties
Does Shopify file and remit sales tax for you?

No — filing and remitting are yours by default. In the US the exceptions are Shop channel orders and automated filing for stores already enrolled.

Updated September 23, 2026

Orders & customers
Can you cancel a Shopify order after you place it?

Only by asking — some stores show a Cancel items button for unshipped items in a window they set, but the store approves or declines it.

Updated September 20, 2026

Apps, channels & AI
Is the Shop app safe?

Yes — Shop is Shopify's own app, but stores in it are listed automatically once they meet Shopify's requirements, not reviewed one by one.

Updated September 24, 2026

Payments & payouts
Can you use Shop Pay outside of Shopify?

Yes — since June 2026 an eligible business can add Shop Pay to a non-Shopify checkout, but you only see it where the store added it.

Updated September 25, 2026

Payments & payouts
Does Shopify support cash on delivery?

Yes — COD is one of the manual payment methods Shopify documents, switched on in Settings > Payments; surcharges and OTP checks need an app.

Updated September 24, 2026

Marketing & SEO
Do Shopify QR codes expire?

No — codes from Shopify's free QR generator carry no expiry date and stay active until you delete the Quick Link behind them.

Updated September 24, 2026

Orders & customers
Does Shopify have a CRM?

No — Shopify documents no product called a CRM and no deal pipeline; customer profiles, segments and automations are documented in the admin.

Updated September 24, 2026

Restricted & regulated products
Does Shopify verify age?

No — Shopify verifies no age natively; the 18-or-majority rule binds the account owner, and customer gating is an app or a Function.

Updated September 23, 2026

Policies & account standing
Can Shopify shut down your store?

Yes — Terms §14.3 allows suspension or termination for any reason, without notice unless law requires it; restricted access is not termination.

Updated September 24, 2026

Stay updated

Get notified about new articles

Subscribe to receive updates when we publish new Shopify guides and insights.