Ecom Store Pro FAQ

Yes — since June 2026 an eligible business can add Shop Pay to a non-Shopify checkout, but you only see it where the store added it.

Updated October 20, 2026

Yes — COD is one of the manual payment methods Shopify documents, switched on in Settings > Payments; surcharges and OTP checks need an app.

Updated October 28, 2026

No — codes from Shopify's free QR generator carry no expiry date and stay active until you delete the Quick Link behind them.

Updated October 28, 2026

No — Shopify documents no product called a CRM and no deal pipeline; customer profiles, segments and automations are documented in the admin.

Updated October 28, 2026

No — Shopify verifies no age natively; the 18-or-majority rule binds the account owner, and customer gating is an app or a Function.

Updated October 28, 2026

Yes — Terms §14.3 allows suspension or termination for any reason, without notice unless law requires it; restricted access is not termination.

Updated October 28, 2026

No — stores go live without any Shopify review, and none of Shopify's three official badges verifies the seller.

Updated October 29, 2026

No public number to call — phone help exists only on Shopify Plus, Retail and POS Pro.

Updated October 9, 2026

Card refunds: Shopify's Pending step takes up to 2 business days; the bank leg runs up to 10 business days.

Updated October 30, 2026

Shopify never ships anything — the store you bought from does, on its own processing and carrier times.

Updated October 29, 2026

No SSN to open a store — it is required only to activate Shopify Payments in the US.

Updated October 9, 2026