Ecom Store Pro

For Shopify Merchants

Ecom Store Pro FAQ

Short, verified answers to the questions Shopify merchants ask most — citing official Shopify documentation.

796 FAQs
Orders & customers
Can B2B customers pay an invoice with store credit on Shopify?

Yes, store credit can pay an invoice due under B2B payment terms, but not a deposit; buyers apply the full balance, never part of it.

November 6, 2026

Shipping & fulfillment
Can you offer only pickup and no shipping on Shopify?

In effect yes: turn on pickup in store and keep the location's shipping zone with no rates; help pages we read (Nov 2026) show no pickup-only switch.

November 6, 2026

Domains & email
How do you change the sender name on Shopify emails?

Change the From address via Sender email in Settings > Notifications; that screen and Help pages we read (Nov 2026) show no email sender-name field.

November 6, 2026

POS & retail
Can you print a gift receipt in Shopify?

Yes, in Shopify POS with a receipt printer. Online orders get no native option in the help pages we read: use a template or an app.

November 6, 2026

Admin, staff & security
How do you export Shopify user activity logs as a CSV?

Settings > Users > Security > User activity logs > View > Export: up to 6 months, emailed link valid 7 days; org owners and org admins only.

November 6, 2026

Products & inventory
What size should a Shopify collection image be?

Match your theme's card ratio (such as square or 4:5), under 20 MB and within 20 MP; Shopify help pages we checked recommend no collection size.

November 5, 2026

Payments & payouts
Can you use Authorize.net with Shopify?

Yes, in supported countries, but Shopify adds its own transaction fee on top of Authorize.net's rates.

November 5, 2026

Payments & payouts
Which payment gateways can a Shopify store in Pakistan use?

Safepay Checkout is listed for Pakistan on Shopify's payment gateways page as of November 2026, but a listing doesn't guarantee admin access.

November 5, 2026

Orders & customers
Does a Shopify packing slip show the gift message?

It depends on the field: slips have note and properties variables to add if missing, but Shopify says default slips can't use order attributes.

November 5, 2026

Orders & customers
How do you archive an order on Shopify?

Open the order and archive it from More actions; it moves to the Archived view, and by default many finished orders archive on their own.

November 5, 2026

Shipping & fulfillment
How do you change the fulfillment location of an order on Shopify?

In the ⋯ menu of an Unfulfilled or In progress section, pick Change location, choose items and a new location; local delivery is excluded.

November 5, 2026

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