- Short answer
- Settings > Users > Security > User activity logs > View > Export: up to 6 months, emailed link valid 7 days; org owners and org admins only.
- Download link
- Needs a Shopify login as the owner or an organization administrator
- What the file holds
- 7 columns; EVENT_DETAIL records role assignments
- Plans
- Check your Security page: the User activity logs section means your plan has it. Sources disagree.
- Not exportable
- Store activity log (both versions); POS activity log from the Shopify admin
How do you export the user activity log?
- Go to Settings > Users.
- Click Security, then View in the User activity logs section.
- Click Export.
- Click Export again in the Export user activity logs dialog.
- Settings
- Users
- Security
- Settings
- Users
- Security
- User activity logs
If the User activity logs section is on your Security page, your plan has it. Plan coverage is unclear. Shopify's changelog of October 7, 2025 says all plans; the Help Center says Users are available only on the Grow plan and higher and lists reviewing the organization's user activity log among Plus advanced security features.
Shopify emails you a link, you log in to your Shopify account to download the file, and the link expires after 7 days. Exports can take a while, and only the organization owner or an organization administrator can access the file; organization administrators exist only on Plus or in multi-store organizations.
- Settings
- Users
- Security
- User activity logs
What does the user activity log CSV contain?
Each event in the file fills 7 columns: RESOURCE_TYPE, RESOURCE_NAME, EVENT, EVENT_TYPE, CREATED_AT, ACTOR and EVENT_DETAIL. EVENT_DETAIL records specifics such as role assignments in each store.
The CSV holds up to the last 6 months of data; older events are not included, so keep earlier exports if your audit needs a longer history. A user's five most recent login sessions, with IP address and ISP, show under Recent access to store: Settings > Users > the user > View store.
Which Shopify activity logs have no export?
This CSV tracks user and role changes; Shopify's Security documentation calls it the user management activity log. Other logs stay in the admin:
- Store activity log, current version (Settings > General > Resources): entries can't be exported.
- Store activity log, new version (same place; rolling out in stages, so you might not have it yet): keeps entries 18 months, no export.
- POS activity log: keeps Shopify POS events for 1 year; no export from the admin.
For compliance records from the store log, Shopify suggests screenshots or manual notes. What that log records is covered in who made changes in your Shopify store.
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