- Short answer
- Change the From address via Sender email in Settings > Notifications; that screen and Help pages we read (Nov 2026) show no email sender-name field.
- Marketing emails
- Shopify Messaging, formerly Shopify Email, changes its From address in your store settings.
- No authentication records
- The address is rewritten to one like store+123@shopifyemail.com.
- SMS Sender ID
- Based on your store name; IDs longer than 11 characters are truncated.
- Shipping labels
- A custom sender name of 3–25 characters, set apart from your emails.
Where do you change the sender on Shopify notification emails?
The Sender email is the From address on your store's notifications, order confirmations and marketing emails. To change it:
- Go to Settings › Notifications.
- In the Sender email section, enter your email address.
- Click Save. Until you confirm the address, you can't edit the body and subject heading of your email notifications.
- Settings
- Notifications
Without authentication records, Shopify rewrites the address to one like store+123@shopifyemail.com; see sending order confirmations from your own domain.
We found no separate sender-name field for emails: the email setup, notification and Shopify Messaging help pages we read on November 6, 2026 describe only the address, not where the sender name customers see comes from. In a development store that day, the Sender email section had one field. Help's template-editing steps cover the Email subject and Email body (HTML).
Do Shopify Messaging emails use the same sender?
Yes. Shopify Messaging, formerly known as Shopify Email, uses the same address: its campaign help says to change the From address in your store settings, and its email setup asks you to confirm or change it.
Which other sender names does Shopify set?
SMS Sender IDs and, by default, packing slips and shipping labels are based on your store name, not your Sender email:
- SMS notifications: the SMS Sender ID is based on your store name. IDs longer than 11 characters are truncated, and some countries and regions show your phone number instead.
- Shipping labels: the sender defaults to your store name. A custom name, set in Settings › Shipping and delivery › Documents, must be 3–25 characters and can't contain the word Shopify (label steps).
- Packing slips: by default, these show your store name, not the custom label name; you can edit them in the Shopify admin.
In templates, the shop.name variable is the "Name of your store".
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