- Short answer
- Yes, if the carrier photographed a delivered order: the order page shows it up to 90 days, and Shopify Payments adds some to chargeback responses.
- Which carriers
- Some, such as FedEx; no Shopify page we read lists every one
- Which deliveries
- Only those with a delivered status from the carrier, and carriers skip photos on some
- How long
- Up to 90 days on the order; no page we read gives the start date
- Chargebacks
- With Shopify Payments, some carriers' photos can ride inside the shipping tracking PDF of orders with a tracking number
Where is the delivery photo on a Shopify order?
If the carrier provides a delivery photo, you view it on the order's details page: in the Fulfilled section, click the arrow down icon next to Proof of delivery photos; with several photos, use the previous or next arrow.
- Orders
- Delivered order
- Fulfilled
- Proof of delivery photos
See no such section? It isn't displayed at all unless the carrier sent a photo of a delivered package; see which deliveries have one below.
Which deliveries have a photo?
You see a photo only when all three hold:
- The carrier takes one. Some carriers, such as FedEx, photograph the package at delivery; no Shopify page we read lists them all.
- The carrier marks it delivered. Photos are available only for fulfillments with a delivered status from the carrier.
- The window is still open. Photos remain visible on the order for up to 90 days, counted from a date no page we read states.
No Shopify page we read covers viewing these photos in the Shopify mobile app.
Does the photo go into a chargeback response?
With Shopify Payments, delivery photos from some carriers are added to your chargeback response automatically: they can ride inside the shipping tracking PDF that orders with a tracking number get.
Check that PDF first: if a delivery photo or signature from the carrier isn't already in it, add it yourself — see which evidence answers a product-not-received chargeback.
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