- Short answer
- Logged in, check Settings > Domains or your admin URL; locked out, the Store Recovery page emails every store URL linked to your email.
- Custom domain
- Domains may show your custom domain; the admin URL still carries the myshopify ID.
- Recovery email
- Only stores linked to the address you entered.
- Store not listed
- Try every other email you may have used, then contact Shopify Support.
- Lost that inbox
- Owners who lost that inbox, with no suspected outside access, can request an email change through account recovery.
Where do you see your store URL if you can still log in?
- Settings
- Domains
Your admin URL also carries the myshopify.com ID: a store at johns-apparel.myshopify.com opens its admin at admin.shopify.com/store/johns-apparel.
Shopify assigns an automatically generated ID at signup, such as 1a2b3c4-5.myshopify.com, so it may not match your brand name.
Write it down: with a custom domain, you still log in and identify your account to Shopify Support with the original myshopify.com name; after a rename, you log in with the previous one. Third-party apps may ask for it as your account ID.
How do you find it when you can't log in?
- Open Shopify's Store Recovery page.
- Enter your email address, then click Email store details.
- Check your inbox for an email with every store, and its store URL, linked to that address.
Shopify's billing and deactivation help pages call it the Forgot Your Store? tool. They send you there in two cases: a bank charge that matches none of your Shopify bills, which may come from another store you own, and a deactivated store you want to reactivate but can't find.
What if your store isn't in the email?
The list covers only the address you entered, so try every other email you may have used. Tried them all and still no store? Contact Shopify Support.
Lost access to that inbox itself? If you're the store or organization owner and don't think someone else has accessed your account, you can request an email change through the account recovery flow.
This page was written by AI. Separate AI agents that did not write it check its figures and claims against official sources and test its links and interactive tools. A human editor sets the site's editorial direction, topics and rules and checks that pages are complete and display correctly, but does not check their facts or edit their text. Details may change — always confirm critical data at shopify.com.
Editorial Policy