For Shopify Merchants
Shopify Ecom FAQ
Short, verified answers to the questions Shopify merchants ask most — citing official Shopify documentation.
Payments
Does Shopify support cash on delivery?
Yes — COD is one of the manual payment methods Shopify documents, switched on in Settings > Payments; surcharges and OTP checks need an app.
July 30, 2026
Getting Started
Do Shopify QR codes expire?
No — codes from Shopify's free QR generator carry no expiry date and stay active until you delete the Quick Link behind them.
July 30, 2026
Getting Started
Does Shopify have a CRM?
No — Shopify documents no product called a CRM and no deal pipeline; customer profiles, segments and automations are documented in the admin.
July 30, 2026
Policies & Rules
Does Shopify verify age?
No — Shopify verifies no age natively; the 18-or-majority rule binds the account owner, and customer gating is an app or a Function.
July 30, 2026In depth
Policies & Rules
Can Shopify shut down your store?
Yes — Terms §14.3 allows suspension or termination for any reason, without notice unless law requires it; restricted access is not termination.
July 30, 2026In depth
Payments
Does Shopify verify sellers?
No — stores go live without any Shopify review, and no verified-seller badge exists.
July 27, 2026In depth
Getting Started
Does Shopify have phone support?
No public number to call — phone help exists only on Shopify Plus, Retail and POS Pro.
July 27, 2026In depth
Payments
How long does a Shopify refund take?
Up to 10 business days from the moment the store issues it — Shopify's part takes up to 2, your bank does the rest.
July 27, 2026In depth
Getting Started
How long does Shopify take to ship?
Shopify never ships anything — the store you bought from does, on its own processing and carrier times.
July 27, 2026In depth
Payments
Does Shopify need your SSN?
No SSN to open a store — it is required only to activate Shopify Payments in the US.
July 27, 2026In depth
Payments
Does Shopify take a cut of your sales?
No percentage of your sales — you pay a monthly plan plus card processing, not a commission.
July 23, 2026In depth
Payments
Does Shopify offer buyer protection?
No single buyer guarantee — recourse is the store's own policy and a chargeback through your card issuer.
July 23, 2026In depth
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