How do you check if Shopify is down?

What does the Shopify Status page cover?

If your admin won't load, the Help Center sends you to Shopify Status (shopifystatus.com). As of October 28, 2026, it tracks nine components: Admin, Checkout, Reports and Dashboards, Storefront, API & Mobile, Third party services, Support, Point of Sale and Oxygen. For stale reports alone, see why Shopify analytics isn't updating.

A green page isn't a full all-clear:

In the Shopify POS app, Connectivity shows the status of Shopify services.

None of the Help Center pages we read on October 28, 2026 explains how to subscribe to status updates.

Is it Shopify or your own setup?

Work from broad to narrow:

1. Check how far it spreads. If every payment method fails for every customer, Shopify's checkout guide says it's usually a store-level setting or an outage: check test mode and your provider account, then Shopify Status, then a third-party provider's status page or support team.
2. Rule out your side. One customer affected: try another payment method or a private window. Admin login failing after an incident closed: status events can be stored in your cache and cookies, so clear them or try another device or mobile data.
3. Check the third party. When buying labels, carrier outages aren't always listed on Shopify Status; check the carrier's alerts. Shopify says your online store's CDN is run by Cloudflare, which has its own status page.

What can you rely on if Shopify is down?

No guarantee: the Terms of Service say Shopify “does not warrant that the Services will be uninterrupted”; Plus “might also include a 99.99% uptime SLA”.

Shopify documents offline checkout for a POS device that loses its internet connection, a different case from a Shopify outage: it takes cash and manual payment methods, except at retail locations in France and Sweden. Cards need offline payments set up, and a failed payment may show only after you reconnect. See our POS offline guide.