For Shopify Merchants
Shopify Ecom FAQ
Short, verified answers to the questions Shopify merchants ask most — citing official Shopify documentation.
Payments
Does Shopify verify sellers?
No — stores go live without any Shopify review, and no verified-seller badge exists.
July 27, 2026In depth
Getting Started
Does Shopify have phone support?
No public number to call — phone help exists only on Shopify Plus, Retail and POS Pro.
July 27, 2026In depth
Payments
How long does a Shopify refund take?
Up to 10 business days from the moment the store issues it — Shopify's part takes up to 2, your bank does the rest.
July 27, 2026In depth
Getting Started
How long does Shopify take to ship?
Shopify never ships anything — the store you bought from does, on its own processing and carrier times.
July 27, 2026In depth
Payments
Does Shopify need your SSN?
No SSN to open a store — it is required only to activate Shopify Payments in the US.
July 27, 2026In depth
Payments
Does Shopify take a cut of your sales?
No percentage of your sales — you pay a monthly plan plus card processing, not a commission.
July 23, 2026In depth
Payments
Does Shopify offer buyer protection?
No single buyer guarantee — recourse is the store's own policy and a chargeback through your card issuer.
July 23, 2026In depth
Getting Started
Do you need to know how to code to use Shopify?
No — the whole core build is no-code; code is optional, for what the theme editor cannot reach.
July 23, 2026In depth
Payments
Does Shopify use Stripe?
Indirectly yes — Shopify Payments is built on Stripe, but you cannot add Stripe as your own gateway.
July 23, 2026In depth
Getting Started
Does Shopify give you a business email address?
No — Shopify hosts no mailboxes; a Shopify domain gives free forwarding, sending needs Zoho or Google.
July 23, 2026In depth
Getting Started
Is Shop the same as Shopify?
No — one company, two products: Shopify runs the stores, Shop is the app buyers shop in.
July 19, 2026In depth
Getting Started
How long does it take to set up a Shopify store?
7–10 focused hours for a bare-bones store; 1–2 weeks DIY, and months for a full agency build.
July 19, 2026In depth
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