For Shopify Merchants
Shopify Ecom FAQ
Short, verified answers to the questions Shopify merchants ask most — citing official Shopify documentation.
Mostly no — PayPal's US, UK, CA and AU terms exclude NFT sales over US$10,000 and, at or below that, cover only unauthorized-transaction claims.
September 24, 2026
Yes — on Basic+ with the new Markets version, set the discount's eligibility to a single-country market.
September 24, 2026
Manufacturing defects, not misuse, on Shopify’s own POS hardware: 1 year, or 2 on POS Pro; contact Shopify Support with your order number.
September 24, 2026
Shopify's Spain list doesn't require one, but Spanish law lets you email a required invoice only if the buyer agrees—otherwise, paper.
September 24, 2026
In the US, request it in Walmart Seller Center under Catalog > GTIN Exemptions; if you list via Marketplace Connect, email Shopify the approval.
September 24, 2026
No — Shopify B2B catalog quantity rules count each variant separately, even when set for all variants of a product; mixed variants don't add up.
September 24, 2026
You set catalog prices in the catalog currency; B2B buyers browse and pay in their market currency (multi-currency B2B needs Shopify Payments).
September 24, 2026
No — you can only delete a purchase order while it's a Draft; once Ordered, that can't be reversed, so you archive it instead.
September 24, 2026
No — Digital Products has no bandwidth limit, and downloads are unlimited unless you set a download limit, which applies per variant.
September 24, 2026
No Shopify page we read in Sept. 2026 says it deducts §194-O TDS (now §393); its ToS say it isn't a marketplace and leave taxes on your sales to you.
September 24, 2026
Shipping that forms one composite supply with goods at a single GST rate, as in the CGST Act's own example, takes that rate, not a separate rate.
September 24, 2026
Yes, via a third-party crypto processor, or USDC natively through Shopify Payments where eligible.
September 24, 2026
You can cancel a transfer in Draft or Ready to ship status; for Ready to ship, committed items are then made Available at the origin location.
September 23, 2026
By default, the single location that can fill the whole order; toggle eligibility per location in Settings > Locations.
September 23, 2026
TikTok's US docs say default TikTok Shipping masks customer info on Shopify until Awaiting Collection — Seller Shipping is the documented switch.
September 23, 2026
Yes — eligible Managed Markets orders from a US store are automatically covered by Shopify Protect, because Managed Markets runs on Shopify Payments.
September 23, 2026
Yes — Sales channels > Shop > Promise > Manage > Turn off; Shopify's activation page says the badge and automated delivery dates stop.
September 23, 2026
Shopify’s Hub page names no one cause for every dropout — run its checks (reseat cables, cut Hub power for 10 seconds), then fix the status shown.
September 23, 2026
Zap history is the run log that shows each run's status; autoreplay, which replays errors automatically, needs a paid plan.
September 23, 2026
No — the TSE app generates an XML export of your declaration; submitting that file to the German tax authorities is your step.
September 23, 2026
On Plus, if a company location's directly assigned catalogs price an item differently, the lowest price shows, compared without volume breaks.
September 23, 2026
Yes — Shopify Shipping lists USPS Cubic Pricing for Priority Mail and Ground Advantage, up to 20 lb and 0.5 or 1 cubic foot.
September 23, 2026
If a Region market lets you create submarkets, your store is on the new version of Shopify Markets.
September 23, 2026
Shopify points to the label format: match it to your printer's paper and reprint on the print page; after leaving, resizing means void and rebuy.
September 23, 2026
When markets of different types overlap, Shopify gives the more specific type priority in conflicts (B2B > retail > country/region); catalogs differ.
September 23, 2026
Apply per category and store in Seller Central, only for products with no GTIN or catalog match, then send the approval to Marketplace Connect.
September 23, 2026
On Plus or Enterprise Commerce, most payments go to the market's or POS location's entity; automated tax filing can't be used; filing stays with you.
September 23, 2026
Customers in its region get the parent market's experience instead; the parent's other submarkets aren't affected.
September 23, 2026
Yes — Shopify's France rules require a connected receipt printer (no certification needed), and you must print when a customer asks.
September 23, 2026
No — Shopify Flow has no built-in trigger or action for staff accounts; suspend or remove them in Settings > Users, or suspend via SCIM on Plus.
September 23, 2026
Yes: a deactivated market's top-level domain or subdomain auto-redirects to your primary market's domain; subfolder URLs stop working.
September 23, 2026
Get your NDRP-inclusive chargeback rate over the last 90 days below 1.00% and keep it there for 30 consecutive days on Shopify Payments.
September 23, 2026
If no extension is required, the reserve amount is included in upcoming payouts; processing the reserved funds might take several business days.
September 23, 2026
No — PayPal orders aren't eligible for Shopify Protect; for those, look to PayPal's own Seller Protection.
September 22, 2026
Unavailable stock is on hand but can't be sold; stores using these states hold it as Damaged, Quality control, Safety stock or Other.
September 22, 2026
Yes, through a booking app. Shopify's own car rental guide says licenses, permits and fleet insurance are yours to arrange.
September 22, 2026
Shopify Shipping lists DYMO, Zebra, Brother and Rollo label printers, plus Bixolon in the UK and Ireland — or a desktop printer on Letter/A4.
September 22, 2026
Yes on iPad for every USB receipt printer page we checked. On Android, seven tablets on the POS Tablet Stand connect three models directly, no Hub.
September 22, 2026
Yes, on POS Pro (11.11+): a cart saved on one device opens on another in the same location; it reserves no stock and by default expires in 24 hours.
September 22, 2026
Yes — the Shopify app scans 3D models on iPhone 12 Pro+/iPad Pro (2021+) with iOS 17+; on Android, use a third-party scanner app instead.
September 22, 2026
Yes — in a blended store every method shows to B2B and D2C buyers by default; a B2B-only one takes Checkout Blocks on Plus or an app.
September 22, 2026
Yes — a market can hold several catalogs, a same-type submarket adds its parent's, and price clashes go to the more specific catalog, else the lower.
September 22, 2026
It can: in a market whose catalog leaves a product out, shoppers who open it land on your homepage — a pattern Google may treat as a soft 404.
September 22, 2026
Yes — in the theme editor, Sidekick can apply changes to themes, unpublished ones included, but you must save them yourself.
September 21, 2026
No Shopify logo to remove; on a store with Shop Pay activated, removing Shop's sign-in prompt for all customers means deactivating Shop Pay.
September 21, 2026
Deleting a product, collection or page deletes its menu item too — recreate the resource, then add the item again.
September 21, 2026
Two menu items pointing at the same page is the cause Shopify documents — give each item its own link.
September 21, 2026
Partly: pickup in store works at B2B checkout once Support activates it; for local delivery, Shopify documents draft orders and shipping profiles.
September 21, 2026
Basic food, eligible medical services and aids, accredited courses, cars for eligible disabled buyers; they count toward A$75,000 turnover.
September 19, 2026
Yes — Shopify has NPO Lite and NPO Full plans; current rates aren't on its site, so contact Support with your charity ID to apply.
September 19, 2026
Yes, on Shopify Payments: a PayPal Wallet payment in a currency other than your payout currency carries a 3% fee — US and France only.
September 19, 2026
Usually yes: the US owner or consignee of the food at entry is the FSVP importer, or else a US agent, unless an exemption in 21 CFR 1.501 applies.
September 17, 2026
Yes, unless excluded — above Rs 5 crore aggregate turnover in any preceding financial year from 2017-18, B2B and export invoices need an IRN.
September 17, 2026
Yes, from 18 February 2027 portable batteries in EU products must be user-removable; LMT ones by an independent professional, with limited exceptions.
September 17, 2026
Yes — if you sell batteries direct to end-users in an EU country you're not based in, register there as a producer and appoint an EPR representative.
September 17, 2026
Not while it's a client transfer store — real transactions aren't supported; you choose a plan when you accept the transfer, with no free trial.
September 17, 2026
Yes on your storefront; in emails only if early access gave you the toggle, and Plus customer notification email footers carry no Shopify branding.
September 16, 2026
No — every plan includes unlimited bandwidth; real shoppers face no fixed per-minute limit, bots are rate-limited, and file storage is capped by plan.
September 16, 2026
Yes — Shopify suspends over-limit users to fit a smaller plan, so suspended accounts free seats, as do removed ones; pending invites still count.
September 16, 2026
No — section 52 TCS covers other sellers' sales an operator collects payment for; the official GST FAQ says own-site sales need none.
September 16, 2026
No — Total sales includes tax; aggregate turnover excludes GST but counts exempt, export and every sale under your PAN, not one store.
September 16, 2026
Yes, in most states up to Rs 1.5 crore turnover, if you sell goods only within your state — one interstate sale ends it.
September 16, 2026
A Shopify PayPal order isn't covered if shipped to another address or without proof of delivery; an edit can change its rating.
September 16, 2026
Up to 180 days after activating PayPal Wallet on Shopify Payments (US) — keep a PayPal Express and bank balance for old Express refunds or disputes.
September 16, 2026
Partly — a badged app must keep meeting App Store rules, security included, but the badge criteria pages list no separate data-protection test.
September 16, 2026
Yes — a client transfer store a developer hands to you isn't eligible for free trials or promos; open it yourself, then add your developer.
September 16, 2026
Yes, in the US: add PayPal Express as a third-party gateway — Venmo shows to eligible buyers, and Shopify's third-party fee applies.
September 16, 2026
It depends on carrier and service — e.g. 70 lb for domestic USPS, 150 lb for most UPS and FedEx services; over it, carriers can bill steep fees.
September 16, 2026
Yes: not-received claims filed via PayPal and unauthorized claims, each needing delivery proof and an Eligible rating. Not-as-described isn't covered.
September 16, 2026
Shopify lists Brother, DYMO, Zebra and Bixolon models by region, but none print directly from the Shopify POS app; each needs a desktop computer.
September 16, 2026
Yes — order confirmation is an editable notification template under Edit code, once your sender email is confirmed.
September 15, 2026
Once your reserve email's listed requirements are met, removal is automatic — but Shopify's chargeback rate counts disputes you won too.
September 15, 2026
Deletion is permanent. No page we read says what a manual delete does to catalog, shipping or duty settings; deactivating saves all settings.
September 15, 2026
No single fix: check pairing, cart vs search bar, product setup and power; reset last unless your model's page puts it earlier.
September 15, 2026
A theme setting, a menu app, an old menu structure or custom theme code — check theme Header/Footer settings first.
September 15, 2026
Yes — while a transfer is Ready to ship or In progress you can add shipments, each with its own ID, status and tracking.
September 15, 2026
Unlinking a purchase order does not undo any receiving or cost adjustments on the transfer, and neither record is deleted.
September 15, 2026
No — the Admin API lets eligible apps read staff, but no mutation or endpoint removes an account; removal happens outside the Admin API.
September 15, 2026
Yes — retail market catalogs set per-location prices in Shopify POS, but customizing them needs POS Pro or the Plus plan.
September 14, 2026
Partly — supported readers sync with Shopify, external terminals charge outside it; Shopify-listed printers and drawers and most HID scanners stay.
September 14, 2026
Shopify POS uses your store's currency; local currency abroad takes a store per country, or an entity per country on Plus or Enterprise Commerce.
September 14, 2026
Yes, for Plus organizations only — SCIM creates users, assigns groups and deactivates them; deletion depends on your identity provider.
September 14, 2026
Not by itself: Shopify names routes for Germany, France, Spain and Italy, and says POS isn't certified for some Danish, Belgian or Quebec firms.
September 14, 2026
Not as a current offer — as of September 2026, AI-built stores get 4 months free; old "120-day" guides meant 1MBB, now Basic at $1/mo × 6 (US/CA).
September 14, 2026
Shopify stores get 100 GB–10 TB of file storage depending on plan, with a separate video quota.
September 13, 2026
No — Shopify lists Subscriptions among the features incompatible with B2B; recurring B2B orders run on draft orders or reorders instead.
September 13, 2026
Yes, per carrier: Shopify's FedEx page sets 6 × 4 × 0.5 in for labels from a US location, and seven European carrier pages name their own.
September 13, 2026
Yes, except USDA-only food: FDA Prior Notice is due at least 2 to 8 hours before arrival, or before mailing, separate from facility registration.
September 13, 2026
Yes, if you make, import or distribute batteries for the EU, even inside products: every battery needs a QR code from 18 February 2027.
September 13, 2026
No — a paid Shopify Theme Store purchase is final sale; preview up to 19 paid themes at once before you buy.
September 12, 2026
In the UK the licence follows the product, not your Shopify plan: alcohol needs one in England and Wales, food is registered and cosmetics notified.
September 12, 2026
Yes — selling in more than one language needs Basic or higher; Lite and Starter, two of the tiers below it, are closed to new stores anyway.
September 12, 2026
Up to 250 media per product on every plan — images, 3D models and videos share that count; a single Files upload stops at 200 files.
September 12, 2026
Yes — GLB/USDZ models up to 500 MB and MP4/MOV/WebM video up to 1 GB and 10 minutes; whether shoppers see them depends on your theme.
September 12, 2026
No — a variant has no handle of its own: its address is the product handle plus a ?variant= ID, and a theme that supports deep links opens on it.
September 10, 2026
No — no page we read names a collection as a source; a market catalog includes or excludes specific products instead.
September 10, 2026
Yes — country or region market catalogs are available on Basic; a customer who opens a product outside their market is redirected to your homepage.
September 10, 2026
Allow it only deliberately: on POS Pro, a role you grant View abandoned checkouts sees an identified customer's online cart items.
September 10, 2026
Colorado yes — honour GPC if you sell data or run targeted ads inside CPA thresholds; no such duty in Virginia's Chapter 53 on September 10, 2026.
September 10, 2026
Yes, as a manual payment method: you arrange the transfer outside checkout and mark the order paid yourself; iDEAL and Bancontact are automatic.
September 9, 2026
Yes — WebP is one of nine accepted product image types; no upload list we read names AVIF, served only where a browser supports it.
September 9, 2026
Yes for the language, not automatically for the layout — Shopify tells you to check that your theme supports right-to-left.
September 9, 2026
Yes — Shopify recalculates the tax for the new destination since August 13, 2026, but only on unfulfilled orders.
September 9, 2026
Yes — you can buy FedEx One Rate labels in Shopify Shipping from a US location, but the rates aren't shown to customers at checkout.
September 9, 2026
PayPal owns the case, you answer in your Shopify admin, and you get up to 20 days to settle it directly — PayPal Wallet, US and France.
September 7, 2026
Yes if you carry on a business and sales connected with Australia reach A$75,000; at A$1,000 customs value or less you charge GST at checkout.
September 7, 2026
Only above the threshold: Rs 40 lakh for goods-only sellers in most Indian states, Rs 20 lakh for services; interstate goods register you regardless.
September 7, 2026
Yes — CBP presumes any US import tied to a UFLPA-listed supplier or to Xinjiang is prohibited; since 3 August 2026 the list names 187 entities.
September 7, 2026
Usually yes — if your own brand's packaged goods reach California buyers, SB 54 can make you the producer even from another state.
September 7, 2026
No — collaborator accounts can't be granted POS permissions; a partner who needs the till needs a separate staff account.
September 6, 2026
Only if the formula tests as a Division 4.1 flammable solid — the federal hazmat table has no entry for an ordinary candle.
September 6, 2026
Yes — one user role can be bulk assigned to every collaborator account in an organization, but store access is still granted per store.
September 6, 2026
No — Shopify documents the Section 232 setting for steel or aluminum only, even though US Section 232 itself already covers semi-finished copper.
September 6, 2026
Free on the schedule — HTS 0901.11.00 — but products of China carry an extra 7.5% under HTS heading 9903.88.15, read September 6, 2026.
September 6, 2026
No — no Shopify page we checked requires a license for ordinary goods outside the US; your government decides what you register, not the platform.
September 6, 2026
Yes — Shopify advises a 301 when moving a product; the automatic redirect it documents is an Admin API field, not one we found in the editor.
September 6, 2026
Yes — a discount and a tax override both take a collection, but the override only covers members you added to it by hand.
September 6, 2026
Usually a setup gap, not a bug: check Point of Sale publishing, the device location's inventory, Track quantity, then the first-login sync.
September 6, 2026
No — market-specific theme customization needs Advanced or Plus; Basic still gets up to 20 storefront languages and international domains.
September 6, 2026
Managing app pixels needs "Manage and install apps and channels", which Shopify lists under App permissions, not Store settings.
September 6, 2026
Partly: the 45-day clock matches California, but each state sets its own applicability test, and any refusal must carry appeal instructions.
September 6, 2026
Yes — venues are locations in one Shopify store, but POS Pro bills per location and no POS page we found covers table service.
September 6, 2026
No — two or more stores you own on one non-INR billing currency can be grouped into an organization; only some features need Plus.
September 6, 2026
Shopify puts the app-subscription billing agreement on a merchant's shop — no page we found says Shopify-billed ones continue at transfer.
September 6, 2026
No Google page we read names a menu-depth penalty — Google infers relative importance from links; Shopify advises 3 clicks from home where possible.
September 6, 2026
A cost adjustment records shipping, duties or other fees on a transfer shipment; the variant's Cost per item stays fixed.
September 6, 2026
The storefront sells only Available stock at locations that ship to that buyer — on-hand units committed to orders do not count.
September 6, 2026
Both: Shopify's terms keep the review and approval, while your country's processor supplies the list — and in the US, Stripe runs its own check.
September 6, 2026
Yes — one Sender email sets the From address on order confirmations; Shopify documents no-action authentication only for a Shopify-bought domain.
September 6, 2026
No bulk delete for staff accounts — you remove users one at a time; the only documented bulk path clears suspended duplicate POS accounts.
September 6, 2026
Usually no — FDA bills the OMUFA facility fee to whoever owns the facility that makes the drug, not to a brand that only puts its label on it.
September 6, 2026
No — a scheduled rollout that directly modifies a deleted market's settings is returned to Draft status, not cancelled.
September 6, 2026
Usually no in the US: a private residence is not a facility, and selling mostly to consumers can make you an exempt retail food establishment.
September 6, 2026
Yes — a CSV in Settings > Users creates, suspends and reactivates staff in bulk, but it fills only the seats your plan already allows.
September 5, 2026
Three levels — a top-level item plus two nested. All Online Store 2.0 themes support multilevel navigation; older sectioned themes may not.
September 5, 2026
A Shopify purchase order records the supplier agreement; an inventory transfer moves and receives the stock — you can link them, or transfer alone.
September 5, 2026
Yes — US infant formula adds FDA registration and a 90-day premarket notice, written for whoever makes or distributes a new formula.
September 4, 2026
Usually yes — an overseas seller registers regardless of turnover; HMRC's carve-outs are narrow and each needs every UK sale to fit it.
September 4, 2026
IOSS covers imports in consignments up to €150; OSS covers goods already inside the EU — where your stock sits decides.
September 4, 2026
In the US: a monograph or approval route, a Drug Facts label and drug listing; registration falls on whoever makes, repacks, relabels or salvages it.
September 4, 2026
Shopify's user-management page names three: store owner, organization owner or a POS user administrator — only at POS Pro locations.
September 3, 2026
Active is a product status, not a channel publication — the product and its variant must also be published to that channel.
September 3, 2026
Yes — for an importing operator only Article 10–11 risk steps fall away, and only when every relevant product was produced in a low-risk country.
September 3, 2026
Yes — on Plus and enterprise plans a child keeps its page and URL; no help page we read documents a status change for a child. Unlisted is manual.
September 2, 2026
Since April 6, 2026 duty applies to full customs value regardless of metal content; the Shopify percentage changes only what checkout collects.
Updated September 20, 2026
Yes — no Shopify page we read describes the admin blocking a shared barcode at save time; the clash surfaces later, in the scanner and SFN transfers.
September 2, 2026
No — Shopify validates VAT numbers on guest and Shop Pay checkout, not on B2B checkout, and only with Shopify Tax and an EU fulfillment location.
September 2, 2026
Renaming leaves the order's locked snapshot; deleting removes that variant's data from your sales reports — unpublish instead to stop selling it.
September 2, 2026
Same Shopify erasure tool either way — but a CCPA-covered business answers in 45 days, not GDPR's one month.
September 2, 2026
No — on the default setting Managed Markets includes duties in your product prices, so no duty line appears at checkout.
September 2, 2026
Shops still on the Liquid receipt editor migrate automatically on January 1, 2027; some complex POS Pro customizations arrive flagged for rebuilding.
September 2, 2026
Turn on the redirect and the old URL forwards instead of 404ing; Shopify says to build menu links by selecting, not pasting.
September 2, 2026
No — collaborator accounts are per store; even inside one organization each store needs its own approved request.
September 2, 2026
Live — Shopify adds and removes members automatically; only the count on the segments index lags until you open the segment or an app uses it.
September 2, 2026
No — Shopify gives you the erasure tools and notifies your apps, but you generally stay the controller who must answer the customer.
September 1, 2026
An app gets whole classes of store data, not single records — a public app sees name, address, phone or email only after Shopify approves it.
September 1, 2026
Yes, but only the store owner — and not for a store using Shopify Capital or Shopify Credit; Payments details and a custom domain move separately.
September 1, 2026
Only where you can genuinely ship late: it sits on the product or variant, needs inventory tracking on, and never covers POS sales.
September 1, 2026
Don't decide on the flag alone — verify first. Medium risk estimates chargeback probability, and outside Shopify Protect the loss is yours.
September 1, 2026
Shopify gates Customer events by role permission: "View customer events" opens the screen, "Manage and add custom pixels" does what its name says.
August 31, 2026
No — Shopify requires no business license to open a store; your US state, county or city may, and a seller's permit is a different document.
August 31, 2026
No — no Shopify Shipping lane we checked sells you a label for a lithium battery, even where the carrier itself would take the parcel.
August 31, 2026
Yes — Shopify ties the merchant-of-record benefits to labels bought from a Managed Markets shipping service, not to your own negotiated rates.
August 31, 2026
Yes — Shopify publishes its own alcohol page, but the Shop channel bans alcohol and Managed Markets hides it where it is prohibited.
August 31, 2026
Yes for authentic goods you obtained lawfully — no Shopify page we read describes a reseller approval; it acts on a notice or its own review.
August 31, 2026
No Shopify policy we read names peptides — the answer comes from your processor list and the Shop and Managed Markets drug categories.
August 31, 2026
Nothing we read bans it from your own storefront — but Shopify Payments lists adult products as prohibited and the Shop channel won't list them.
August 31, 2026
No Shopify rule we read makes AI art its own category; the real limits sit in your print-on-demand partner's terms and US copyright.
August 31, 2026
The Acceptable Use Policy we read names no weapons ban, but Shopify Payments won't process them and the Shop channel won't list them.
August 31, 2026
No — the Shopify Lite plan is closed to new stores, and a merchant already on it cannot revert to it after changing plans.
August 31, 2026
Managed Markets restricts 35 prohibited item categories (August 2026 list) — some everywhere, some in a subset of countries, some above a value cap.
August 31, 2026
Not Shopify's decision — the Fulfillment Network 3PL you pick sets the product rules, and Shopify tells you to verify eligibility with it.
August 31, 2026
Managed Markets collects duties at checkout in every country and region where DDP is supported — not a named list of countries.
Updated September 12, 2026
Yes, but nothing new to sign: the acknowledgment 12.8.2 asks for sits in the Shopify Payments terms; another gateway is a separate agreement.
Updated September 23, 2026
Not in the Forms app itself — Shopify documents a Shopify Flow automation as the route to several email addresses.
August 30, 2026
Usually not — Article 3(40) leaves a try-on outside the definition only if it is both ancillary to another commercial service and strictly necessary.
August 30, 2026
Not on the order — in the help pages we checked, Shopify documents the card class only as the Billing country report grouping.
August 30, 2026
Yes — Managed Markets orders can ship DDP on five of the six services Shopify lists, but only where Managed Markets is available to your store.
August 30, 2026
Yes, in Shopify Messaging campaigns since July 29, 2026 — but not in automations, and not to customers in the United States.
Updated September 11, 2026
Shopify Forms documents one email of its own — a per-submission notification to the store owner, not to the person who filled the form in.
August 28, 2026
Yes — Horizon carries the built-in contact form Shopify documents for all themes; the free Shopify Forms app is a separate, optional install.
August 28, 2026
Shopify documents two causes: the store uses legacy customer accounts, or the links are turned off in Settings > Customer accounts.
August 28, 2026
Shopify Payments judges by the card's issuing country, not the buyer's address: cards on its Europe list are domestic, UK-EU sales international.
August 28, 2026
Yes — but Shopify says you need to reactivate the store to contest, and evidence is due typically 7 to 21 days after the chargeback is filed.
Updated September 23, 2026
Shopify's billing page names an unpaid label bill; location eligibility, duties without a DDP carrier and verification holds also block labels.
August 27, 2026
Shopify's own two pages disagree: the filters page says labels, values and groups translate; the tag filter hides and vendor never does.
August 27, 2026
Only US or Puerto Rico merchants who run Shopify Payments and clear Shopify's full checklist — and Shopify says Balance is not a bank account.
August 27, 2026
A domain bought through Shopify is authenticated for you; a third-party domain needs Shopify's CNAMEs plus your own DMARC TXT.
August 26, 2026
Additional details is the text Shopify shows next to your manual payment method in checkout — before the order, unlike Payment instructions.
August 26, 2026
Yes — Amex/premium cards and international cards each price above the standard online rate, on the US page and on all five country pages we read.
Updated September 16, 2026
Anyone holding the link can open it; Shopify says a shared link shows only limited order details, such as the items, the total and the discounts.
August 22, 2026
Shopify adds a separate order status page section for each fulfillment, each with its own tracking and carrier — different carriers included.
Updated September 16, 2026
Shopify names three: third-party charges billed outside Shopify, chargebacks from past transactions, and charges from another store you own.
August 22, 2026
For a carrier Shopify doesn't support, the order status page shows a tracking number linking to that carrier's site — no order status, no live pin.
August 20, 2026
Freezing disconnects your custom domain from the storefront; the registration is separate, and you reconnect by hand after you reactivate.
August 20, 2026
Shopify Payments card rates are set per country as well as per plan — the US 2.9% + 30¢ is a Basic-plan US rate, not a global one.
Updated September 17, 2026
When you deactivate, outstanding app amounts are charged immediately; charges an app bills outside Shopify keep running until you cancel them.
August 19, 2026
Yes — a one-time app purchase billed through Shopify lands on its own invoice, not on your regular subscription bill.
August 19, 2026
Payment instructions are the text you write on a manual payment method; Shopify displays it on the order confirmation page after checkout.
August 19, 2026
Shopify combines volume across US Shopify Payments accounts under one TIN; if the total clears that year's threshold, each account gets a 1099-K.
August 18, 2026
Yes — a "Customer is B2B" rule in Checkout Blocks, a route Shopify limits to Plus, or a B2B market assigned to the discount's eligibility.
Updated September 15, 2026
A placed order and a shipment-tracking status page; no page we read shows payment status there, and manual gateways send no pending-payment email.
Updated September 15, 2026
Shopify Payments counts the UTC posting date, not the order date — a December 31 order posting January 1 lands on next year's 1099-K.
August 18, 2026
Only where Shopify is required to tax your account charges — and even there its help page says app charges might be included, not will.
Updated August 19, 2026
Read together, Shopify's terms and help pages describe one unpaid-bill event: 28 days to a freeze, then 60 more before it may terminate.
August 18, 2026
No page we read counts Shop app users: Shopify captions 250M+ for Shop Pay or Shop + Shop Pay, and calls its 150M+ global shoppers.
Updated September 15, 2026
Payment pending means the money hasn't arrived yet — and Shopify's pages name different actions that might be blocked.
Updated September 13, 2026
It depends on your country and tax number — and Shopify taxes your subscription and your Shopify Payments fees under separate rules.
Updated September 12, 2026
Shopify blocks a named list of countries and regions; Shopify Payments covers 40 countries and regions — everywhere else needs a third-party gateway.
Updated September 7, 2026
If your carrier isn't on Shopify's list, you buy the label through your own account, an app, or another carrier — not through Shopify Shipping.
Updated September 15, 2026
Shopify publishes no timeframe for the account review itself on the pages we read — only up to 24 hours to check documents you upload.
Updated September 13, 2026
Yes — UPS, FedEx, USPS, Canada Post and Australia Post connect on Advanced and Plus; Grow adds it for a fee; Shopify lists others as not available.
Updated September 12, 2026
Only if you already manage hreflang yourself — Shopify warns that turning the automatic tags off otherwise can hurt your SEO.
August 10, 2026
Yes — since 23 June 2026 for new B2B stores and existing ones with no active or scheduled discounts; codes stack on catalog prices.
Updated August 24, 2026
Yes — Shopify Payments issues one to US sellers past $20,000 in more than 200 transactions; some states set it lower.
Updated September 12, 2026
No — when you edit an unfulfilled DDP order Shopify calculates no duty or tax on custom items; Managed Markets blocks them.
Updated September 12, 2026
Yes — within your theme's own settings, but gift_card.liquid can't be a JSON template, so it has no drag-and-drop sections.
Updated September 12, 2026
Yes, and it is free — but if you typed a store name at signup, Shopify counts that as one of your two changes, leaving one.
August 9, 2026
No single Shopify list answers this — the AUP, Shopify Payments' terms, the Shop channel and Managed Markets each restrict something different.
Updated September 12, 2026
A store rule blocked the edit, not a bug — of the seven order rules Shopify states, it names an official way out for only two.
Updated September 12, 2026
Yes on POS Pro — but the counter enforces only your return window and final sale; fee rules apply to self-serve returns.
Updated September 12, 2026
Yes — the gift card email is an editable notification template, but Shopify limits what you can change.
Updated September 12, 2026
No — Shopify serves /llms.txt and /agents.md on every store by default; add a theme template only for advanced requirements.
Updated September 12, 2026
No — return rule changes apply only to future orders; orders already placed keep the rules that were in force when they were placed.
Updated September 12, 2026
Yes — as a custom item on a draft order, or by editing an order that already exists; Shopify names several rules that block that edit.
Updated September 12, 2026
Yes — either store-level Finance payout permission shows them; on Plus, payment settings are managed through organization roles instead.
Updated August 25, 2026
Yes — Xero publishes the connector: a live App Store listing (xero-6) plus one on Xero's marketplace; the old address only shows a notice.
August 8, 2026
Yes — Shopify redirects your other domains to the new primary; the domain pages we read give no SEO or backlink guarantee.
August 8, 2026
Yes — $5,000 a year per region, published for stores created before May 13, 2026; two other Shopify pages state it with no cohort.
Updated September 8, 2026
Not by default — the choice is yours, unless you use Shopify Payments or an admin sets a secure sign-in method as required for you.
Updated September 24, 2026
Not automatically — you send it from a draft or a payment-pending order; Shopify's free invoice generator is standalone and never sees your orders.
Updated September 24, 2026
Yes — but through App Store apps, not a sales connector Shopify publishes; Intuit's own connector for QuickBooks Online is free to install.
Updated September 1, 2026
No — filing and remitting are yours by default. In the US the exceptions are Shop channel orders and automated filing for stores already enrolled.
Updated September 23, 2026
Only by asking — some stores show a Cancel items button for unshipped items in a window they set, but the store approves or declines it.
Updated September 20, 2026
Yes — Shop is Shopify's own app, but stores in it are listed automatically once they meet Shopify's requirements, not reviewed one by one.
Updated September 12, 2026
Yes — since June 2026 an eligible business can add Shop Pay to a non-Shopify checkout, but you only see it where the store added it.
August 1, 2026
Yes — COD is one of the manual payment methods Shopify documents, switched on in Settings > Payments; surcharges and OTP checks need an app.
Updated September 24, 2026
No — codes from Shopify's free QR generator carry no expiry date and stay active until you delete the Quick Link behind them.
Updated September 24, 2026
No — Shopify documents no product called a CRM and no deal pipeline; customer profiles, segments and automations are documented in the admin.
Updated September 24, 2026
No — Shopify verifies no age natively; the 18-or-majority rule binds the account owner, and customer gating is an app or a Function.
Updated September 23, 2026
Yes — Terms §14.3 allows suspension or termination for any reason, without notice unless law requires it; restricted access is not termination.
Updated September 24, 2026
No — stores go live without any Shopify review, and no verified-seller badge exists.
July 27, 2026
No public number to call — phone help exists only on Shopify Plus, Retail and POS Pro.
Updated September 24, 2026
Card refunds: Shopify's Pending step takes up to 2 business days; the bank leg runs up to 10 business days.
Updated September 10, 2026
Shopify never ships anything — the store you bought from does, on its own processing and carrier times.
Updated September 24, 2026
No SSN to open a store — it is required only to activate Shopify Payments in the US.
Updated September 24, 2026
No percentage of your sales — you pay a monthly plan plus card processing, not a commission.
Updated September 23, 2026
No single buyer guarantee — recourse is the store's own policy and a chargeback through your card issuer.
Updated September 10, 2026
No — the whole core build is no-code; code is optional, for what the theme editor cannot reach.
Updated September 23, 2026
Indirectly yes — Stripe is Shopify Payments' banking partner, but you cannot add Stripe as your own gateway.
Updated September 10, 2026
No — Shopify hosts no mailboxes; a Shopify domain gives free forwarding, sending needs Zoho or Google.
Updated September 23, 2026
No — one company, two products: Shopify runs the stores, Shop is the app buyers shop in.
Updated September 23, 2026
7–10 focused hours for a bare-bones store; 1–2 weeks DIY, and months for a full agency build.
Updated September 23, 2026
3–5 business days from capture to your bank on US Shopify Payments, bank processing included.
Updated September 23, 2026
A hosted commerce platform with built-in CMS features — not a traditional general-purpose CMS.
Updated September 23, 2026
Running the selling side of a business: a hosted online store, payments, in-person POS and other sales channels.
Updated September 17, 2026
No — you can open and run a store as a sole proprietor with your SSN, and add an LLC or EIN later.
Updated September 16, 2026
Rolling GBP payouts with a minimum 3 business-day settlement, plus 1–3 days for your bank to credit.
Updated September 16, 2026
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