- Short answer
- Third-party domain: verify ownership in the new store. Shopify-managed domain: send a transfer link; up to 24 hours once accepted.
- Old store access
- Not needed to verify a third-party domain; only if it stays listed on the old store, disconnect it there.
- Verification wait
- Up to 48 hours for a third-party domain.
- Who can send a Shopify-managed domain
- The store owner, or staff with the Transfer domain to another Shopify store permission.
- Closing the old store
- Transfer a Shopify-managed domain before you deactivate.
How do you move a third-party domain to the new store?
Already connected to another Shopify store? Use the connect flow on the new store; Shopify's help names the message that flow shows either This domain requires verification or This domain is already connected to another Shopify store.
- Go to Settings > Domains, click Connect existing, enter the domain, click Next.
- Click Connect automatically if your provider is supported and consent to your provider adding the TXT record; otherwise copy the TXT value under Verify domain ownership.
- Manual route: at your provider, add a TXT record named
shopify_verificationwith that value; for a subdomain, add an underscore and the subdomain name after it. - If you added the record yourself, click Verify connection; failed? Retry or click Add domain anyway. On either route, verification might take up to 48 hours.
- Settings
- Domains
The domain should then drop off the old store automatically. If not, disconnect it on that store's Domains page, the one step that needs access to it.
How do you move a domain you bought through Shopify?
A domain bought through Shopify (Shopify-managed) can't be removed from the admin; you transfer it to another Shopify store. Only the owner or staff with the Transfer domain to another Shopify store permission can.
- In the old store, open Settings > Domains and click the domain.
- Click Domain settings > Transfer to another Shopify store.
- Confirm the store email, then click Send transfer link.
- If you own the receiving store or have the same permission on it, click the link and log in to that store; if not, forward the email to someone who does.
Once the transfer is accepted, it takes up to 24 hours; email forwarding addresses, DNS records and subdomains move too.
What should you check once the domain has moved?
- Status: Connected on the Domains page means the TLS certificate is issued.
- Primary: make it primary so other domains, including
your-store-name.myshopify.com, redirect to it. - Email: Shopify doesn't provide email hosting; you need a third-party email hosting service.
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