Ecom Store Pro

For Shopify Merchants

Ecom Store Pro FAQ

Short, verified answers to the questions Shopify merchants ask most — citing official Shopify documentation.

753 FAQs
Refunds, returns & disputes
Can you refund a Shopify POS order to a gift card?

Yes, if the return starts and ends in POS: refund to a new emailed gift card, or reload an existing one when the sale ran on Shopify Payments.

November 1, 2026

Products & inventory
How do you preview a product template with ?view= in Shopify?

Add ?view= plus the template suffix to the product URL; on three stores in October 2026 a wrong suffix loaded the default template.

November 1, 2026

Online store & themes
What size should a Shopify social sharing image be?

Use 1200 x 630 px: it meets Meta's best-display size and LinkedIn's minimum, 2 px above the 1200 x 628 px Shopify's admin suggests.

November 1, 2026

Products & inventory
Can customers search your Shopify store by SKU?

Yes — built-in search finds a full SKU or its first 3–15 characters; middle or end parts must be complete hyphen-, slash- or space-separated segments.

November 1, 2026

Apps, channels & AI
What is the Shopify Tinker app?

Shopify's free mobile app with 100+ AI tools for visuals; results stay in the app or download to your device

October 31, 2026

Selling internationally
Can you set a manual exchange rate in Shopify Markets?

Yes, with Shopify Payments, on non-primary markets that meet Shopify's conditions; the conversion fee then comes out of your payout, not the price.

October 31, 2026

Payments & payouts
Which payment gateways can a Shopify store in Nigeria use?

Paystack, which Shopify's payment gateways page marks as its preferred provider for Nigeria; the page lists Flutterwave among other providers.

October 31, 2026

Plans & getting started
How much does Shopify cost in India?

In India, Basic is ₹1,994/month paid monthly; with a third-party payment provider, Shopify adds 2% per sale on Basic.

October 31, 2026

Payments & payouts
Can you accept Alipay or WeChat Pay on Shopify without Shopify Payments?

Yes: third-party apps such as China Payments list both; native Alipay and WeChat Pay need Shopify Payments and early access.

October 31, 2026

Payments & payouts
Can you accept Swish on Shopify without Shopify Payments?

Yes, with a third-party app such as Mollie ‑ Swish; native Swish needs Plus on Shopify Payments for Sweden, and Shopify's fee applies on top.

October 31, 2026

Products & inventory
What happens to a product template when you change Shopify themes?

Templates belong to each theme — recreate each custom product template under the same name in the new theme, then check your products.

Updated November 1, 2026

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