For Shopify Merchants
Shopify Ecom FAQ
Short, verified answers to the questions Shopify merchants ask most — citing official Shopify documentation.
Policies & Rules
Does Shopify require two-step authentication?
Not by default — the choice is yours, unless you use Shopify Payments or an admin sets a secure sign-in method as required for you.
August 1, 2026In depth
Payments
Can Shopify send an invoice to a customer?
Not automatically — you send it from a draft or a payment-pending order; Shopify's free invoice generator is standalone and never sees your orders.
August 1, 2026In depth
Getting Started
Does Shopify integrate with QuickBooks?
Yes — but through App Store apps, not a sales connector Shopify publishes; Intuit's own connector for QuickBooks Online is free to install.
August 1, 2026In depth
Policies & Rules
Does Shopify file and remit sales tax for you?
No — filing and remitting are yours by default. In the US the exceptions are paid Shopify Tax automated filing and Shop channel orders.
August 1, 2026In depth
Getting Started
Can you cancel a Shopify order after you place it?
Only by asking — some stores show a Cancel items button for unshipped items in a window they set, but the store approves or declines it.
August 1, 2026
Payments
Is the Shop app safe?
Yes — Shop is Shopify's own app, but stores in it are listed automatically once they meet Shopify's requirements, not reviewed one by one.
August 1, 2026In depth
Payments
Can you use Shop Pay outside of Shopify?
Yes — since June 2026 an eligible business can add Shop Pay to a non-Shopify checkout, but you only see it where the store added it.
August 1, 2026In depth
Payments
Does Shopify support cash on delivery?
Yes — COD is one of the manual payment methods Shopify documents, switched on in Settings > Payments; surcharges and OTP checks need an app.
July 30, 2026
Getting Started
Do Shopify QR codes expire?
No — codes from Shopify's free QR generator carry no expiry date and stay active until you delete the Quick Link behind them.
July 30, 2026
Getting Started
Does Shopify have a CRM?
No — Shopify documents no product called a CRM and no deal pipeline; customer profiles, segments and automations are documented in the admin.
July 30, 2026
Policies & Rules
Does Shopify verify age?
No — Shopify verifies no age natively; the 18-or-majority rule binds the account owner, and customer gating is an app or a Function.
July 30, 2026In depth
Policies & Rules
Can Shopify shut down your store?
Yes — Terms §14.3 allows suspension or termination for any reason, without notice unless law requires it; restricted access is not termination.
July 30, 2026In depth
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