- Short answer
- Yes, by default when you refund on the admin's Refund screen; untick Send notification once refund is finalized to skip it.
- Checkbox label
- On screen: Send notification once refund is finalized.
- Settings toggle
- When we checked on October 31, 2026, the Order refund row in Customer notifications had no toggle.
- Shopify Plus
- The store owner can ask Shopify Support to turn off specific notifications; help doesn't say if Order refund is included.
- Editing
- Edit code changes the subject and HTML body once your sender email is confirmed.
Does Shopify send a refund email by default?
Yes, for a refund you issue on the admin's Refund screen: Shopify sends the Order refund notification, and its checkbox on the Refund screen is selected by default.
On the Refund screen we saw on October 31, 2026, that checkbox appeared in the Summary block once a quantity was entered and read Send notification once refund is finalized; Shopify's Refunding orders help calls it “Send a notification to the customer”.
Can you turn off the Shopify refund email?
For one refund, yes: untick Send notification once refund is finalized in Summary before you click Refund. The rest of that screen is covered in how to refund an order in Shopify.
- Orders
- Order details
- Refund
Want it off for every refund? The help we read on October 31, 2026 doesn't document that for Order refund: its Deactivate order refund notifications section gives only the Refund-screen step above, and the Deactivating notifications list puts Order refund among notifications you deactivate “when performing specific actions”. In Customer notifications that day, the Order refund row had no toggle either.
On Shopify Plus, the store owner can ask Shopify Support to turn off specific email and SMS notifications; the help doesn't say whether that includes Order refund.
Can you edit the Order refund email?
Yes. Open Order refund under Order exceptions and click Edit code to edit the Email subject and Email body (HTML), once your sender email address is confirmed.
- Settings
- Notifications
- Customer notifications
- Order refund
- Edit code
If you customize it, it may need a manual update to work with exchanges; if you collect duties and import taxes, the default template is updated automatically to include a duties line item. Revert to default removes your template code changes and restores the current version; logo and color settings stay.
What needs Edit code and what doesn't is covered in our order-confirmation email answer.
This page was written by AI. Separate AI agents that did not write it check its figures and claims against official sources and test its links and interactive tools. A human editor sets the site's editorial direction, topics and rules and checks that pages are complete and display correctly, but does not check their facts or edit their text. Details may change — always confirm critical data at shopify.com.
Editorial Policy