Ecom Store Pro FAQ

See status in the Balance app; cancel a manual one in the admin within 2 days of authorizing. Balance help has no steps if a Posted one never arrives.

October 5, 2026

None of Shopify's 40 country payout requirement pages names Wise, so check Wise against Shopify's general and your country's bank-account rules.

October 5, 2026

Yes, per Comply: the free app covers Shopify POS sales in Álava, Bizkaia and Gipuzkoa; online-store sales fall outside the app's scope.

October 5, 2026

Canada: a utility bill, bank, investment or property tax statement, insurance, or a driver's license or provincial/territorial ID not used as your ID.

October 5, 2026

Only if your company is registered in the US, UK, Hong Kong or Singapore and Payoneer is offered for your store's location.

October 5, 2026

Yes: the Cancel fulfillment requests bulk action asks services to cancel requests but won't automatically stop a service already fulfilling an order.

October 5, 2026

US only: rules set aside sales tax and split Shopify Payments payouts by percentage; moving your payout account off main Balance deactivates them.

October 5, 2026

Yes, via a company based in a Shopify Payments country; individuals and sole proprietors must live there (US, UK, Australia, Germany pages).

October 5, 2026

Shopify names Payoneer on 10 of the 40 country pages we checked; eight of them accept it for payouts but warn it fails more often than a bank.

Updated October 5, 2026

Yes: a German Kleinunternehmer is still an Unternehmer, so UStG §14b requires keeping invoices issued and received for 8 years.

October 4, 2026

Most Balance transfers to your bank sent before 1:00 pm ET arrive same day; later, weekend or holiday ones are processed next business day.

October 4, 2026

In Revolut's Shopify Gateway app, Pay by Bank has no sandbox, Revolut's pages disagree on refunds, and Revolut's guide bars unblended plans from it.

October 4, 2026