For Shopify Merchants

Shopify Ecom FAQ

Short, verified answers to the questions Shopify merchants ask most — citing official Shopify documentation.

Payments
What card rate does Shopify Payments charge in my country?
Shopify Payments card rates are set per country as well as per plan — the US 2.9% + 30¢ is a Basic-plan US rate, not a global one.
August 19, 2026
Policies & Rules
Does each Shopify store get its own 1099-K?
Shopify combines volume across US Shopify Payments accounts under one TIN; if the total clears that year's threshold, each account gets a 1099-K.
August 18, 2026
Policies & Rules
Can you target a shipping discount at B2B customers on Shopify?
Yes — a "Customer is B2B" rule in Checkout Blocks, a route Shopify limits to Plus, or a B2B market assigned to the discount's eligibility.
August 18, 2026
Payments
What does a customer see while a Shopify order is "Payment pending"?
Your customer sees an ordinary order and a status page about the shipment, with no payment status shown; pending-payment emails come on resolution.
August 18, 2026
Payments
Why isn't my December order on this year's Shopify 1099-K?
Shopify Payments counts the UTC posting date, not the order date — a December 31 order posting January 1 lands on next year's 1099-K.
August 18, 2026
Payments
Does Shopify charge VAT or GST on app charges?
Only where Shopify is required to tax your account charges — and even there its help page says app charges might be included, not will.
August 18, 2026
Payments
What is the difference between a frozen and a suspended Shopify store?
Read together, Shopify's terms and help pages describe one unpaid-bill event: 28 days to a freeze, then 60 more before it may terminate.
August 18, 2026
Getting Started
How many people actually use the Shop app?
No page we read counts Shop app users: Shopify captions 250M+ for Shop Pay or Shop + Shop Pay, and calls its 150M+ global shoppers.
August 18, 2026
Payments
Why is my Shopify order stuck on "Payment pending"?
Payment pending means the money hasn't arrived yet — and Shopify's pages name different actions that might be blocked.
August 11, 2026
Payments
Does Shopify charge VAT or GST on its own fees?
It depends on your country and tax number — and Shopify taxes your subscription and your Shopify Payments fees under separate rules.
August 11, 2026
Payments
Which countries can you actually sell with Shopify?
Shopify blocks a named list of countries and regions; Shopify Payments covers 40 countries and regions — everywhere else needs a third-party gateway.
August 11, 2026
Getting Started
What are your options if Shopify doesn't support your carrier?
If your carrier isn't on Shopify's list, you buy the label through your own account, an app, or another carrier — not through Shopify Shipping.
Updated August 17, 2026
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