Ecom Store Pro

For Shopify Merchants

Ecom Store Pro FAQ

Short, verified answers to the questions Shopify merchants ask most — citing official Shopify documentation.

645 FAQs
Refunds, returns & disputes
Can you block a customer from ordering on Shopify?

No ban button in current customer accounts: Shopify Payments stores can block an email, address or IP at checkout via Fraud Control rules.

October 24, 2026

Apps, channels & AI
What is Sidekick Pulse in Shopify?

Sidekick's proactive store recommendations: up to 5 cards on admin Home, in early access; nothing changes until you approve.

October 24, 2026

Payments & payouts
Can an Australian Shopify store surcharge Apple Pay or Google Pay?

No: from 1 Oct 2026 a Visa, Mastercard or eftpos card in Apple Pay or Google Pay can't be surcharged in Australia unless network rules allow it.

October 24, 2026

Domains & email
How do you connect a subdomain to Shopify?

Third-party domain: add a CNAME for the subdomain pointing to shops.myshopify.com, then connect it under Settings > Domains.

October 24, 2026

Orders & customers
Can you print invoices and packing slips in Shopify without an app?

Yes: packing slips print from the admin with no app; invoices and pick lists come with early-access document templates or Shopify Order Printer.

October 24, 2026

Domains & email
How do you find your Shopify store URL if you forgot it?

Logged in, check Settings > Domains or your admin URL; locked out, the Store Recovery page emails every store URL linked to your email.

October 24, 2026

Shipping & fulfillment
Can you schedule a carrier pickup from Shopify Shipping?

Yes for UPS and DHL Express (continental US), USPS and DHL Express Canada; FedEx and most other carriers offer no pickup in Shopify Shipping.

October 24, 2026

Refunds, returns & disputes
Can you see proof of delivery photos in Shopify?

Yes, if the carrier photographed a delivered order: the order page shows it up to 90 days, and Shopify Payments adds some to chargeback responses.

October 24, 2026

Payments & payouts
Does Shopify Payments support Bizum?

Yes: as of October 2026, Shopify Payments offers Bizum in early access, for shoppers in Spain paying in EUR, on eligible accounts in 27 regions.

October 24, 2026

Business identity & accounting
Does Shopify gross sales include canceled or unpaid orders?

Yes: gross sales count pending, canceled and unpaid orders; test and deleted ones are left out, and cancellations return as reversals in net sales.

October 24, 2026

Apps, channels & AI
Is Shopify Linkpop discontinued?

Yes — Shopify announced Linkpop's retirement: new signups closed on July 7, 2025, and the App Store listing says it isn't currently available.

October 24, 2026

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