Ecom Store Pro

Does Shopify provide SOC 1 or SOC 2 reports to merchants?

Published ·
At a glance
Short answer
Yes, though not publicly: SOC 2 Type 2 and SOC 1 Type 2 aren't on Shopify's public reports page; only SOC 3 is marked freely shareable
Asked for SOC 1
Named in the Help Center, not on Shopify's security page
View Report, signed in
On reports shown only after sign-in, opens a Terms of Service notice: keep the report confidential
Plan, staff role
Neither is named on the Shopify pages we read on October 18, 2026
What SOC 2, SOC 3 cover
Shopify's service, per its security page; we read that as not your apps, team access or processes
PCI evidence
A separate AoC

Which SOC reports does Shopify have?

Shopify's Help Center lists four SOC documents on its own service, and only its SOC 3 entry says the report “can be freely shared”. Read signed out on October 18, 2026, Shopify's reports page shows SOC 3 as “publicly accessible” and none of the others.

Public
  • SOC 3: the one to pass on to a customer
Not on the public page
  • SOC 2 Type 2: security and availability safeguards, with an audit opinion
  • SOC 2 bridge letter: covers the gap after the SOC 2 period ends
  • SOC 1 Type 2: safeguards for merchant financial reporting, with an audit opinion

Asked for SOC 1? Shopify's security page names only SOC 2 Type II and SOC 3, so cite the Help Center for SOC 1 Type 2.

How do you view the SOC 2 and SOC 1 reports?

Sign in on Shopify's compliance reports page, which says some reports are accessible only with an active Shopify account. It doesn't say which, and we read it signed out, so check your own view. On reports that need sign-in, View Report opens a Terms of Service notice that reads:

This report is to be kept confidential in accordance with your confidentiality obligations.
Shopify — Terms of Service notice, Shopify compliance reports page ·

The Shopify pages we read on October 18, 2026, staff permission pages included, name no plan or staff permission for viewing these reports.

Where the U.S. appendix of Shopify's Data Processing Addendum applies, Shopify will, “upon reasonable written request,” “provide the SOC2 report” to help you ensure it uses your customer personal data consistently with U.S. data protection laws.

What Shopify's SOC 2 and SOC 3 reports don't cover

Shopify's security page says its SOC 2 Type II and SOC 3 reports are “for the service we provide to our customers”. We read that as Shopify's own service, not your apps, team access or processes, so answer those parts of a questionnaire yourself, starting with what customer data an app can access.

PCI evidence is a separate AoC; see where Shopify's PCI proof lives.

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