Ecom Store Pro

For Shopify Merchants

Ecom Store Pro FAQ

Short, verified answers to the questions Shopify merchants ask most — citing official Shopify documentation.

552 FAQs
Plans & getting started
What is the Shopify Grow plan — and is it just the old "Shopify" plan renamed?

Yes — Grow is the old "Shopify" plan, renamed in April 2025; in the US it now costs $105/mo or $89/mo yearly, with 5 staff accounts.

October 19, 2026

Orders & customers
Can the Shopify order status page use your own domain instead of shopify.com?

Yes — as a subdomain of your primary domain, such as account.your-store.com, once you set it as primary for customer accounts.

October 19, 2026

Marketing & SEO
Does "Limit to one use per customer" work for guest checkout on a Shopify discount code?

Partly: Shopify's one use per customer limit on a discount code tracks email or phone; in our test a guest with a new email used it again.

October 19, 2026

Business identity & accounting
Can you group or filter Shopify Analytics reports by product metafields or metaobject fields?

Yes: category and enabled custom metafields of a supported type work in Reports and Explore.

October 19, 2026

Orders & customers
Can you change the order number format in Shopify?

Partly: add a prefix or suffix in Settings > General, but the #1001 start number can't be changed.

October 19, 2026

Taxes & duties
Why doesn't Shopify charge UK VAT on EU-shipped orders over £135?

On orders over £135 to Great Britain, Shopify bases VAT on the fulfillment location, so an order assigned to one non-UK location gets no checkout VAT.

October 19, 2026

Payments & payouts
Can you pay your Shopify bill with Shopify Balance?

Yes, for Shopify Balance account holders (US and Puerto Rico only): the Balance card can be your primary method for general Shopify bills.

October 19, 2026

Payments & payouts
What are Shopify Balance partner rewards, and do they count toward the cashback cap?

Partner rewards are third-party offers for Balance users that you must redeem; Shopify's help pages exclude them from the $2,000 cashback cap.

October 19, 2026

Payments & payouts
Can you show payment icons on Shopify checkout?

A payment icons block at checkout needs Shopify Plus; Basic and up get content blocks on Thank you and Order status pages only.

October 19, 2026

Marketing & SEO
Can you limit a Shopify discount code to specific customers — and what happens if someone else uses it?

Yes — limit it in the Eligibility card; in our October 2026 test, checkout dropped the discount for each unlisted email we tried.

October 19, 2026

Payments & payouts
Can you see what's in customers' carts on Shopify, or only abandoned checkouts?

Not as a list: Live View only counts carts; staff Inbox chats show cart events, except signed-out shoppers on new customer accounts.

October 19, 2026

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