For Shopify Merchants

Shopify Ecom FAQ

Short, verified answers to the questions Shopify merchants ask most — citing official Shopify documentation.

Policies & Rules
Can you sell infant formula or baby food on Shopify?
Yes — US infant formula adds FDA registration and a 90-day premarket notice, written for whoever makes or distributes a new formula.
September 4, 2026
Policies & Rules
Do you need a UK VAT registration to sell into Great Britain from Shopify?
Usually yes — an overseas seller registers regardless of turnover; HMRC's carve-outs are narrow and each needs every UK sale to fit it.
September 4, 2026
Policies & Rules
What is the difference between IOSS and OSS, and which one does a Shopify store need?
IOSS covers imports in consignments up to €150; OSS covers goods already inside the EU — where your stock sits decides.
September 4, 2026
Policies & Rules
What changes for a Shopify store once a cosmetic legally becomes an OTC drug?
In the US: a monograph or approval route, a Drug Facts label and drug listing; registration falls on whoever makes, repacks, relabels or salvages it.
September 4, 2026
Policies & Rules
Who can manage Shopify POS staff, and does it need POS Pro?
Shopify's user-management page names three: store owner, organization owner or a POS user administrator — only at POS Pro locations.
September 3, 2026
Getting Started
Why is a Shopify product Active but not showing on a sales channel?
Active is a product status, not a channel publication — the product and its variant must also be published to that channel.
September 3, 2026
Policies & Rules
Does the country you source from change the EUDR due diligence your Shopify store owes?
Yes — for an importing operator only Article 10–11 risk steps fall away, and only when every relevant product was produced in a low-risk country.
September 3, 2026
Getting Started
Does a child product keep its own page after it is added to a Shopify Combined Listing?
Yes — on Plus and enterprise plans a child keeps its page and URL; no help page we read documents a status change for a child. Unlisted is manual.
September 2, 2026
Payments
Why does Shopify charge Section 232 duty on your whole product value?
Shopify defaults to 100% metal for US Section 232 duty; you can set your real percentage, but only one for the whole store.
September 2, 2026
Getting Started
Can two Shopify variants share the same barcode?
Yes — no Shopify page we read describes the admin blocking a shared barcode at save time; the clash surfaces later, in the scanner and SFN transfers.
September 2, 2026
Payments
Can EU/UK B2B customers validate their VAT number at Shopify checkout to get reverse charge automatically?
No — Shopify validates VAT numbers on guest and Shop Pay checkout, not on B2B checkout, and only with Shopify Tax and an EU fulfillment location.
September 2, 2026
Getting Started
What happens to past Shopify orders when you delete or rename a variant?
Renaming leaves the order's locked snapshot; deleting removes that variant's data from your sales reports — unpublish instead to stop selling it.
September 2, 2026
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