Shopify Ecom

For Shopify Merchants

Shopify Ecom FAQ

Short, verified answers to the questions Shopify merchants ask most — citing official Shopify documentation.

328 FAQs
Admin, staff & security
How do you log out of all devices on Shopify?

Log out devices under Security > Devices; Log out all devices is offered when more than five recently logged in and signs you out too.

September 29, 2026

Taxes & duties
How does Shopify tax event tickets and services at a venue?

Shopify says event tickets may be taxed where the event happens, so set them up as in-store pickup products; check your local tax authority.

September 29, 2026

Taxes & duties
Do you charge GST on export orders from a Shopify store in India?

Exports of goods are zero-rated: no GST under an LUT or bond; otherwise, unless your goods are excluded, you pay IGST and claim a refund

September 29, 2026

Apps, channels & AI
Can you sell physical products on Kajabi with Shopify buy buttons?

Yes: Kajabi's help centre says to embed a Shopify Buy Button in a Kajabi page, so the Buy Button route needs a Shopify store.

September 29, 2026

Payments & payouts
Why is your Shopify Credit card locked?

Commonly you locked it, or Shopify did: 5 failed debits in a row, a balance overdue at the end of the 10-month period, or a Shopify Capital default.

September 29, 2026

Payments & payouts
Can you pay suppliers same day from Shopify Balance?

Yes, if eligible: in the US, Bill Pay's Fast ACH from Shopify Balance arrives the same business day for 1% when sent before its cutoff.

September 29, 2026

Orders & customers
Does Spain's B2B e-invoicing mandate cover Shopify stores?

It will for sellers invoicing businesses in Spain under Spanish rules, but not yet: as of September 29, 2026, the 12/24-month clock hasn't started.

September 29, 2026

Shipping & fulfillment
What does "Return label not sent" mean on an existing Shopify return?

It appears when you add a label to a return made without one; fix: add a free custom item, fulfill it, make a new return with the label.

September 29, 2026

Shipping & fulfillment
Which carriers and services can you use for a Shopify return label?

In Shopify: USPS, FedEx and UPS, US domestic returns only; FedEx needs a phone number on both addresses and UPS excludes Ground Saver.

September 29, 2026

Payments & payouts
Why does Shopify ask for a SEPA direct debit mandate?

For merchants in Europe, Shopify's help says the Shopify Payments terms you accepted are your SEPA mandate to debit your bank for negative balances.

September 29, 2026

Shipping & fulfillment
Can you move or restyle the Shop Promise badge on your Shopify product page?

Position and dark or light only: theme code, or a Custom Liquid block if your theme supports it; the pages we read list no size or color controls.

September 29, 2026

Shipping & fulfillment
How do you reprint a Shopify shipping label?

Reprint free from the order or Shipping labels page while unshipped; new address, or new size after the print page: void if eligible, then rebuy.

September 28, 2026

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