Ecom Store Pro

For Shopify Merchants

Ecom Store Pro FAQ

Short, verified answers to the questions Shopify merchants ask most — citing official Shopify documentation.

489 FAQs
Marketing & SEO
How do you give employees a discount on Shopify — and keep it from leaking?

Limit a discount to a segment of tagged employees; at POS, staff apply a custom discount with the right permission

October 16, 2026

Payments & payouts
Does 3D Secure stop fraud chargebacks on Shopify — and what if only the bank triggers it?

Not fully: on authenticated payments, 3D Secure shifts fraud-chargeback liability to the card issuer, and Visa can take that shift away.

October 16, 2026

Online store & themes
Where do you find the documentation for your Shopify theme — free or paid?

Free Shopify themes: Help Center and Theme Store listing; paid themes: View documentation in the theme editor, then the developer.

October 16, 2026

Admin, staff & security
What can't you do in the Shopify mobile app — and which settings need a desktop?

Creating campaigns, Analytics dashboard edits and Sidekick-built Flow workflows need a desktop; we found no full list of app limits in Shopify help.

October 16, 2026

Online store & themes
Can you use a gradient background in a Shopify theme?

Yes, in some areas, if your theme has a Background gradient field; if the gradient can't be applied, the Background color setting applies instead

October 16, 2026

Payments & payouts
Can you hide, rename or reorder a payment method at Shopify checkout?

Yes — via a payment customization app; Basic plan and up, but in the US and Canada below Plus only non-card methods

October 15, 2026

Apps, channels & AI
How do you get an Admin API access token for a Shopify custom app?

Create the app in the Dev Dashboard, then exchange its client ID and secret for a 24-hour token; a Dev Dashboard app shows no token in admin.

October 15, 2026

Products & inventory
How do you see the inventory adjustment history of a Shopify product, and for how long?

Click View adjustment history on a tracked product or variant to see 180 days of changes; older ones may be in a go-forward-only report.

October 15, 2026

Admin, staff & security
How do you add a secondary email to your Shopify account?

Add a secondary email under Security in your Shopify profile; it gets password reset requests but doesn't replace two-step authentication.

October 15, 2026

Domains & email
What happens to your DNS records when you reset DNS settings on a Shopify-managed domain?

A DNS reset on a Shopify-managed domain deletes every record but the A, AAAA and CNAME record, each pointed back to Shopify; subdomain CNAMEs go too.

October 15, 2026

Products & inventory
Does Shopify have an inventory valuation report, and which plans include it?

Yes: Analytics > Reports > Month-end inventory value totals stock at Cost per item, as a month-end snapshot.

October 15, 2026

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