Shopify Ecom

For Shopify Merchants

Shopify Ecom FAQ

Short, verified answers to the questions Shopify merchants ask most — citing official Shopify documentation.

Policies & Rules
Can you bulk-import Shopify staff accounts with a CSV file?
Yes — a CSV in Settings > Users creates, suspends and reactivates staff in bulk, but it fills only the seats your plan already allows.
September 5, 2026
Getting Started
How many levels deep can a Shopify navigation menu go?
Three levels — a top-level item plus two nested. All Online Store 2.0 themes support multilevel navigation; older sectioned themes may not.
September 5, 2026
Getting Started
What is the difference between a Shopify purchase order and an inventory transfer?
A Shopify purchase order records the supplier agreement; an inventory transfer moves and receives the stock — you can link them, or transfer alone.
September 5, 2026
Policies & Rules
Can you sell infant formula or baby food on Shopify?
Yes — US infant formula adds FDA registration and a 90-day premarket notice, written for whoever makes or distributes a new formula.
September 4, 2026
Policies & Rules
Do you need a UK VAT registration to sell into Great Britain from Shopify?
Usually yes — an overseas seller registers regardless of turnover; HMRC's carve-outs are narrow and each needs every UK sale to fit it.
September 4, 2026
Policies & Rules
What is the difference between IOSS and OSS, and which one does a Shopify store need?
IOSS covers imports in consignments up to €150; OSS covers goods already inside the EU — where your stock sits decides.
September 4, 2026
Policies & Rules
What changes for a Shopify store once a cosmetic legally becomes an OTC drug?
In the US: a monograph or approval route, a Drug Facts label and drug listing; registration falls on whoever makes, repacks, relabels or salvages it.
September 4, 2026
Policies & Rules
Who can manage Shopify POS staff, and does it need POS Pro?
Shopify's user-management page names three: store owner, organization owner or a POS user administrator — only at POS Pro locations.
September 3, 2026
Getting Started
Why is a Shopify product Active but not showing on a sales channel?
Active is a product status, not a channel publication — the product and its variant must also be published to that channel.
September 3, 2026
Policies & Rules
Does the country you source from change the EUDR due diligence your Shopify store owes?
Yes — for an importing operator only Article 10–11 risk steps fall away, and only when every relevant product was produced in a low-risk country.
September 3, 2026
Getting Started
Does a child product keep its own page after it is added to a Shopify Combined Listing?
Yes — on Plus and enterprise plans a child keeps its page and URL; no help page we read documents a status change for a child. Unlisted is manual.
September 2, 2026
Payments
Why does Shopify charge Section 232 duty on your whole product value?
Shopify defaults to 100% metal for US Section 232 duty; you can set your real percentage, but only one for the whole store.
September 2, 2026
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