Ecom Store Pro

For Shopify Merchants

Ecom Store Pro FAQ

Short, verified answers to the questions Shopify merchants ask most — citing official Shopify documentation.

541 FAQs
Marketing & SEO
Can you use a discount code in Shopify POS?

Yes — enter an admin discount code at Shopify POS checkout; staff need the Apply discount codes permission.

October 18, 2026

Payments & payouts
Why can't a Shopify store accept payments right now?

Usually no active primary payment provider: set up Shopify Payments or a third-party gateway in Settings › Payments.

October 18, 2026

Selling internationally
Is Shopify the merchant of record for your sales?

No — you are: Shopify's terms make the seller the merchant of record; only Managed Markets orders move it to Global-e.

October 18, 2026

Online store & themes
How do you show or hide payment icons in a Shopify footer?

Payment icons follow your active providers and the customer's region and currency; Horizon and Dawn footer settings show or hide them, not pick them.

October 18, 2026

Shipping & fulfillment
Do you need an order tracking app on Shopify?

No — not for basic tracking: with a tracking number, Shopify's status page, emails and Shop app track the order; apps add extras like text updates.

October 18, 2026

Policies & account standing
Can you import customers into Shopify with a CSV template?

Yes, up to 15 MB in UTF-8; yes/no consent columns set opt-in, so mark only customers who agreed.

October 18, 2026

Products & inventory
Can you see inventory value by location in Shopify, and on which plan?

Yes: add Ending inventory value (at location) and Inventory location name to a custom exploration.

October 18, 2026

Admin, staff & security
How do you make an existing staff member the owner of a Shopify store?

On non-Plus plans, the store owner opens Settings › Users and uses the store's Change ownership button; the new owner must already be a user there.

October 18, 2026

Products & inventory
What is Cost per item in Shopify, and how do you add it to many products at once?

Cost per item is what a product or variant costs you; add it in bulk via the Inventory bulk editor or a product CSV.

October 18, 2026

Products & inventory
How do you run a Shopify stocktake, and when does inventory update?

Create a stock count in the admin; its counted quantities reach inventory only when a manager approves it or someone completes it.

October 18, 2026

Payments & payouts
Does Sign in with Shop work without Shop Pay, and is it on by default?

Yes — Shopify's sign-in guide says it's on by default without Shop Pay and can be turned off; with Shop Pay, only deactivating Shop Pay removes it.

October 18, 2026

Stay updated

Get notified about new articles

Subscribe to receive updates when we publish new Shopify guides and insights.