For Shopify Merchants
Shopify Ecom FAQ
Short, verified answers to the questions Shopify merchants ask most — citing official Shopify documentation.
Payments
Why is my Shopify order stuck on "Payment pending"?
Payment pending means the money hasn't arrived yet — and Shopify's pages name different actions that might be blocked.
August 11, 2026
Payments
Does Shopify charge VAT or GST on its own fees?
It depends on your country and tax number — and Shopify taxes your subscription and your Shopify Payments fees under separate rules.
August 11, 2026
Payments
Which countries can you actually sell with Shopify?
Shopify blocks a named list of countries and regions; Shopify Payments covers 40 countries and regions — everywhere else needs a third-party gateway.
August 11, 2026
Getting Started
What are your options if Shopify doesn't support your carrier?
If your carrier isn't on Shopify's list, you buy the label through your own account, an app, or another carrier — not through Shopify Shipping.
August 11, 2026
Payments
How long does Shopify Payments verification take?
Shopify publishes no timeframe for the account review itself on the pages we read — only up to 24 hours to check documents you upload.
August 10, 2026
Getting Started
Can you use your own carrier account on Shopify?
Yes — UPS, FedEx, USPS, Canada Post and Australia Post connect on Advanced and Plus; Grow adds it for a fee or annual billing; other plans cannot.
August 10, 2026
Getting Started
Should you turn off Shopify's automatic hreflang tags?
Only if you already manage hreflang yourself — Shopify warns that turning the automatic tags off otherwise can hurt your SEO.
August 10, 2026
Policies & Rules
Do Shopify discount codes apply to B2B orders by default?
Yes — since 23 June 2026 for new B2B stores and existing ones with no active or scheduled discounts; codes stack on catalog prices.
August 10, 2026
Policies & Rules
Does Shopify send you a 1099-K?
Yes — Shopify Payments issues one to US sellers past $20,000 in more than 200 transactions; some states set it lower.
August 9, 2026
Payments
Are duties and taxes calculated on custom items?
No — when you edit an unfulfilled DDP order Shopify calculates no duty or tax on custom items; Managed Markets blocks them.
August 9, 2026
Getting Started
Can you customize the Shopify gift card page?
Yes — within your theme's own settings, but gift_card.liquid can't be a JSON template, so it has no drag-and-drop sections.
August 9, 2026
Getting Started
Can you change your myshopify.com domain name?
Yes, and it is free — but if you typed a store name at signup, Shopify counts that as one of your two changes, leaving one.
August 9, 2026
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