Ecom Store Pro FAQ

Shopify-managed domains don't support DNSSEC; on a third-party domain, a broken DNSSEC setup keeps the domain from fully connecting.

October 23, 2026

The TLS certificate may not be issued yet (up to 48 hours) or a page may load an asset not over HTTPS; check Domains lists your domain as Connected.

October 23, 2026

Pending is captured money not yet added to a scheduled payout; amounts and dates are estimates until Shopify sends it.

October 23, 2026

Third-party domain: verify ownership in the new store. Shopify-managed domain: send a transfer link; up to 24 hours once accepted.

October 23, 2026

No: PayPal's terms and Afterpay's Nov 2025 terms ban surcharges; per the ACCC, the Oct 2026 card ban covers only Visa, Mastercard, Amex, eftpos.

October 23, 2026

In Shopify sales reports, sales reversals are all negative order adjustments, not only returns, cutting net sales on the day processed.

October 23, 2026

Automatic redirection in Online Store > Preferences plus theme selectors; EU ccTLD stores selling to the EU still need consent-based localization.

October 23, 2026

Favicons on checkout and customer accounts need Shopify Plus and a separate setup; Google can take days to weeks; the theme editor never shows one.

October 23, 2026

Not in Horizon or Dawn: currency follows the country selector and the buyer's market; charging in it needs Shopify Payments or Adyen.

October 23, 2026

Yes: set a market's compare-at prices in its catalog, or import them by product CSV, where a fixed compare-at needs a fixed price.

October 23, 2026

Delete or rename the file in Edit code > templates; anything assigned to a deleted template shows the default until you assign another.

October 23, 2026