Can B2B customers use local pickup or local delivery on Shopify?

Can a B2B buyer choose local delivery or a pickup point?

B2B customers can't select local delivery as a delivery method at checkout. Shopify's local delivery method can be live for retail and absent from a company's checkout.

That is not a misconfiguration. Shopify's B2B considerations page opens a list with "The following features aren't compatible with B2B:", and the list names Local delivery and Pickup points. Our page on subscriptions for B2B customers prints that list in full.

Pickup points and pickup in store are different features, and the answers differ: the first is a delivery method on that list, the second has its own documentation and its own switch. Our shipping rates guide shows how the two pickup features differ.

One failure looks like this incompatibility and is not it: if a B2B buyer sees no shipping options at all, check your shipping profiles first.

How do you switch on pickup in store for B2B?

Unlike local delivery and pickup points, pickup in store can be switched on for your B2B checkout: Pickup in store is turned off by default for Shopify B2B. Switching it on is a request to Shopify Support to activate the feature in your B2B store; once active, you can offer pickup in store to B2B customers as a delivery method at checkout.

You turn pickup in store on per location, and it is then available to all customers at checkout, B2B and D2C alike. Shipping profiles can't make pickup options B2B-only; to hide them from specific customer types, Shopify points to the Checkout Blocks app.

Shopify includes B2B features "at no extra cost on the Basic, Grow, Advanced, and Shopify Plus plans", though "some features are exclusive to the Advanced or Shopify Plus plans". As of September 21, 2026, its "B2B features by plan" page has no row for local delivery, pickup in store or pickup points, and none of the B2B considerations, B2B shipping methods or pickup-in-store changelog pages ties local delivery or pickup in store itself to a plan. For the wider picture, see B2B on Shopify Plus.

Plans do matter for ship and pickup in one order, which Shopify offers "only as a feature test drive for organizations on the Shopify Plus and Enterprise plans". With that test drive active, one more line applies: "If you offer in-store pickup options to B2B customers, then only locations that offer in-store pickup to both B2B and non-B2B customers can support split delivery methods in a single order." Our page on the blended model shows how one store serves both channels.

Routes you set up: draft orders and shipping profiles

The first route is a B2B draft order, and Shopify names two methods on it:

That sentence carries a condition. Shopify's local delivery page adds that local delivery is supported if you preselect it as the shipping method on a B2B draft order.

That moves the work to your side of the counter: on this route your team creates the draft order and preselects local delivery on it. Our guide to draft orders covers how one reaches payment.

Local delivery has a second route: you create shipping profiles "to represent the local delivery options that you want to make available to B2B customers", then customize the availability of those options so only B2B customers get them.

What we did not find is Point of Sale named as an official route: as of September 20, 2026, none of five Shopify pages — B2B considerations, B2B shipping methods, local delivery, the pickup-in-store changelog post and ship and pickup — mentions it as a way to hand over a B2B order.