How to Set Up a Receipt Printer for Shopify POS

Printer already on the counter? Find its row in the connection table, then follow the steps. Not showing in Shopify POS? Start at the symptom table.

Will Your Printer Work With Shopify POS?

Two checks come before any cable: whether Shopify POS supports the printer, and whether your device can run Shopify POS at all. Neither takes long, and either one can change what you buy.

Which Receipt Printers Does Shopify POS Support?

Shopify's supported receipt printer list is three regional tables, and "supported" and "sold by Shopify" are different statuses. A printer can work with Shopify POS long after the Hardware Store stops selling it. The table below merges the three lists.

Three more models have their own setup pages in the Help Center but sit in none of the regional tables as of November 9, 2026: the TSP650II BTi, the TSP143IIIU USB and the Epson TM-m30II. The Epson TM-m30III-H follows the same steps as the TM-m30III, adds a USB Type-C port and isn't sold in the Hardware Store.

If you already own a printer, our FAQ on carrying over old POS hardware covers what comes with you. Read the model from the label, typically on the underside: on a Star LAN printer, the TSP100 on the front names the whole range, not the model.

For a printer that isn't listed, the Hardware Store's POS compatibility page has a form asking Shopify to review the device. That is a request and not a promise of support, so don't buy on the strength of it.

Which Devices Can Run the Printer?

Shopify says POS is available only for iOS and Android devices, not for laptop or desktop computers or Amazon Fire tablets. Check your device against these minimums.

The floor rises in 2027, and that is still ahead as of November 2026. Shopify says Android devices must run Android 13 or higher, and iPads and iPhones iOS 18 or higher, with changes beginning in January 2027. Devices on an older operating system must be updated by June 6, 2027, after which they can't use Shopify POS.

If you are buying a tablet for the counter now, buy for the 2027 floor.

What Does the Hardware Cost?

In Shopify's US Hardware Store, the Epson TM-m30III costs $289, the Star TSP143IV-UEWB also costs $289, and the Star 14-inch cash drawer costs $139, so a printer and drawer come to $428 in total. Adding the $69 POS Hub makes it $497. These are US list prices in USD, read November 9, 2026, before tax, and the product pages show free shipping; we did not collect prices for other countries. For what else a counter needs, see the hardware section of our retail guide.

Bluetooth, Ethernet, USB or Wi-Fi: Which Connection Should You Use?

Find your printer's row, then read across. Each cell uses the words of that model's own Help Center page, so "iOS" appears where the page doesn't separate iPad from iPhone. Whichever you pick, use one connection type at a time: Shopify warns that mixing them, such as Bluetooth and USB on one tablet, can leave the printer unresponsive.

POS Go has no column because its rule covers all printers: secured Wi-Fi or wired LAN, explained under POS Go and POS Terminal below.

On a TSP143IV-UEWB, treat Ethernet as available and skip the MCW10 adapter. Shopify's pages differ, all read November 9, 2026: the TSP143IV-UEWB overview names USB, Wi-Fi and Bluetooth, while its setup table adds Ethernet, direct USB-C and the MCW10 adapter, and the MCW10 page names only the mC-Print3 and TSP143IV UE as compatible. Star lists LAN and the Hardware Store lists Ethernet for this printer, and the UEWB has Wi-Fi of its own.

The TM-m30II setup page offers direct USB-B on Android, while the Android USB page lists three other printers: the TM-m30III, mC-Print3 and TSP143IV-UEWB. If you plan on direct USB with a TM-m30II, test it before you depend on it, or use the POS Hub. Direct USB also depends on the tablet: Shopify's Android USB page marks some tablets, such as the Samsung Galaxy Tab S7+ (2020), as not supporting USB hardware.

USB Through the POS Hub

The Shopify POS Hub connects USB devices to your iPad or Android tablet, and Shopify says it helps prevent Bluetooth disconnections. Shopify's setup overview says that for the most reliable connection, you connect USB hardware this way. Five things decide whether it fits:

• Your tablet is on the Hub's device list. The Hub page in the Help Center lists the devices the Hub is compatible with: 18 iPad entries, none of them an iPad mini, and 14 Android entries, all Samsung, when we counted on November 9, 2026. The page doesn't say an unlisted device won't work, but its general troubleshooting says to make sure you use a compatible device.
• Your printer is on the Hub's printer list. Check the USB through the POS Hub column of the connection table.
• The cable goes in the right port. The tablet cable plugs only into the tablet port on the bottom of the Hub. Don't connect the Hub to another USB hub. On an iPad with a Lightning port, use a Shopify POS Hub Lightning cable from the Hardware Store rather than a USB-C to Lightning adapter.
• A printer's Ethernet cable goes to the router. The Hub page says LAN-capable receipt printers need to plug into your router, not the POS Hub; where your model's row lists USB through the Hub, that is a separate USB route.
• Your stand doesn't rule it out. The Hub isn't compatible with the POS Tablet Stand (USB-C), which Shopify stopped selling on August 27, 2025 and still supports.

Which iPadOS the Hub needs depends on the page. The Hub page, read November 9, 2026, says it requires iPadOS 18 or higher and recommends iPadOS 26. The printer requirement pages, read the same day, say iPadOS 15.1 or higher.

Before you buy a Hub, check that the iPad is on the Hub's device list and update it to iPadOS 18 or later. The OS version is the Hub's own stated requirement, and the 2027 floor lands in the same place.

As read on November 9, 2026, the Hub page's device list has iPads and Android devices, and the Hardware Store's compatibility page lists iPhone with "No USB accessories", so on an iPhone plan for Bluetooth or a network connection. For which Android tablets skip the Hub, and what to do when a Hub keeps disconnecting, see our POS Hub FAQ.

Can Two Registers Share One Receipt Printer?

This is the one situation with no alternative route, because Shopify's printer pages tie sharing to the network:

The Shopify pages we read state no maximum number of registers per printer (see the box at the end of the troubleshooting section). Epson's TM-m30III guide lists 6 maximum simultaneous connections, with 1 able to print until the connection is released, without mentioning Shopify POS, so test your real count at a quiet moment before a busy day.

Everything must be on one network. Shopify's network setup page says POS devices and networked printers must share the same network, and VLANs, guest networks and segmentation can block discovery. Bluetooth and USB peripherals connect directly to the host device and aren't subject to that rule.

For Ethernet, the printer goes to the router. The cable supplied with a TSP143IIILAN bought from Shopify is about 3 feet long, so if your router sits in the back of the store, the troubleshooting page suggests a longer cable or an additional router on the same network.

For Wi-Fi, confirm 2.4 GHz first. The network page asks you to confirm that Wi-Fi receipt printers support it, and some peripherals can't connect on 5 GHz-only networks.

Bluetooth: One Device at a Time

Shopify describes the TSP143IIIBI2 and TSP650II as having an exclusive, 1-to-1 relationship with a device, and the TM-m30III troubleshooting page says that model connects to one device at a time, so you unpair before pairing a second device. On the TM-m30III, TM-m30II, mC-Print3 and TSP143IV-UEWB, the setup tables say the printer connects automatically whenever both devices are on and in range.

Till Man Tech Help, a New Zealand hardware seller, published the video below in October 2022: unboxing a TM-m30II, powering it on and connecting it to Shopify POS on an iPad. It is one seller's walkthrough of an older model, and Shopify POS screens may have changed since then, so use it to see the physical steps. The paths on this page come from Shopify's Help Center.

What About POS Go and POS Terminal?

• POS Go connections. The requirements page says POS Go works with secure pin Wi-Fi or wired LAN receipt printers, and that Bluetooth isn't supported. Wi-Fi printers must be on a 2.4 GHz network.
• POS Go and a cash drawer. A drawer can't connect directly to POS Go: it goes to a compatible printer or is operated by hand. The mPOP isn't compatible with POS Go.
• POS Go's future. POS Go is no longer sold. As of November 2026, an owned device can keep working in mobile selling mode until May 26, 2027, after which it switches to countertop payment terminal mode.
• POS Terminal. The POS Terminal page says it can connect to your POS device only over Wi-Fi. No Terminal page we read describes a receipt printer connection (see the box at the end of the troubleshooting section), so plan the printer around your POS device.

Setting up a Wi-Fi printer from POS Go: Shopify's pages differ. The requirements page, read November 9, 2026, says "Wi-Fi printer setup isn't supported". The POS Go hardware page, read the same day, says POS Go can use Wi-Fi to set up the TM-m30III.

That printer's setup table allows Android and POS Go, while its requirements page says Wi-Fi is Android only.

If you have an iPad or Android tablet, set the printer up there, because Shopify says POS Go can then connect to it. If POS Go is your only device and you have a TM-m30III, try the Wi-Fi route on the hardware page.

How Do You Set Up the Printer, Step by Step?

These steps assume Shopify POS is already installed; if not, start with installing the app and taking your first sale. They follow Shopify's Help Center: we have no physical printer or POS device, so nothing here was run on hardware.

Step three depends on your row in the connection table, and the rest apply to every route. Your ticks are saved in this browser.

Where Do You Add the Printer in Shopify POS?

This is where models really differ, and where the Help Center spreads the answer across a page per model. Every row that needs a tap starts from the Connectivity icon in Shopify POS, except the two that pair in Bluetooth settings.

Set the Default Printer and Print a Test Receipt

After setup, a brief diagnostic report prints. Then, per Shopify's setup overview:

1. From Shopify POS, tap the Connectivity icon.
2. Under Hardware, tap the printer.
3. Tap Test receipt printer. To make this printer the default, toggle Default receipt printer on the same screen.

Shopify's default receipt printer page, read November 9, 2026, names that list Receipt printers instead of Hardware and the control Set as default receipt printer instead of that toggle, so follow whichever label your app shows.

Treat the FEED button as a paper check: Shopify's overview says it tests that paper is loaded correctly, and its default printer page says that on supported Star printers it prints a test receipt if paper is loaded. To confirm that everything is working, use Test receipt printer.

Test receipts have their own default layout that can't be changed. For receipt printing, Shopify POS uses the default printer, and if it's unavailable, Shopify POS can prompt you to select an available backup printer for that receipt.

Which Paper Width Does Shopify POS Need?

• TM-m30II: 80 mm only; 57 mm isn't supported.
• TM-m30III and T20/T88: the printer takes 58 and 80 mm, but Shopify POS supports only 80 mm. The T20 and T88 page has you remove the 58 mm guards and set 80mm-48 columns in the Epson Utility, under Change Printer Settings > Various Settings > Printing Control.
• mC-Print3: 80 mm only, and you can't change the width in Shopify POS.
• Star TSP143III models: 80 mm rolls (3 1/8 inch).
• mPOP: between 57 mm and 58 mm, a narrower roll than the others.

How Do You Connect a Cash Drawer?

Set the printer up first, because the drawer talks to your device through it. Then, per the cash drawer page:

1. Confirm the printer shows as connected in Shopify POS.
2. Plug the larger end of the cash drawer cable into the drawer.
3. Plug the smaller end into the receipt printer.
4. Tap the Connectivity icon, tap the printer under Hardware, and tap Test cash drawer.

The same page says the drawer "must be on the same wireless network", while the network page says Bluetooth and USB peripherals aren't subject to the same-network rule, both read November 9, 2026. On a Bluetooth or USB printer, don't rebuild your network over this: if Test cash drawer opens the drawer, the connection works.

On a LAN setup, the printer ends up with two cables: one to the drawer and one to your router. On a POS Hub setup, the printer goes to the Hub, the Hub to your device, and the drawer to the printer. Shopify's pages speak of the cable you received in the hardware package, and the TSP143IIILAN requirements page adds that if you bought your cash drawer separately, your supplier can sell you a cable.

Does a drawer plug into the Hub? The Hub page says both. Read November 9, 2026, its supported peripherals section lists cash drawers, naming the Star mPOPCI and SMD2, and its ports table says "Cash drawers don't connect directly to the POS Hub."

The cash drawer page separates the two: USB models on the Hub's supported list can plug in directly, while standard printer-kick drawers go to the printer. Unless your drawer is on that USB list, cable it to the printer.

Shopify's cash drawer list runs by region, with a separate integrated drawer on the mPOP, which third-party retailers sell.

Bosstab's short video from August 2022 shows a TM-m30II and drawer connected to an iPad, with the drawer section starting at 0:45. It is one seller's walkthrough on an older model, and it goes on to cover a barcode scanner, so stop there if you only need the drawer.

To open the drawer automatically after each cash transaction, tap the horizontal menu icon in Shopify POS, tap Settings > Payments > Payment Options, and activate Drawer auto-open. Shopify says cash drawers and POS devices have a one-to-one connection, and sends you to its POS UI extension guides if you need multiple devices on one drawer. The default printer matters for automatic opening: if a receipt prints on another connected printer because the default printer isn't available, no drawer opens automatically. In stores with several drawers, Shopify adds:

To open it by hand, use the Open drawer option under the register icon (available only when a register session is open), a smart grid tile, or the physical keys. To open it from Shopify POS, staff must have the Open drawer permission. POS roles apply only at POS Pro locations; at POS Lite locations, admin users with POS access get full access.

In Shopify adminOpen in your store

1. Settings
2. Users
3. Roles
4. Add role

Zoom

What Prints on the Receipt, and When?

This is the one part of the setup done at a computer. The admin screens below come from a development store with no POS device set up and no printer connected, so they show where the settings are and not what a printer does with them.

How Do You Turn On Automatic Receipt Printing?

Shopify's printing options page, read November 9, 2026, gives these steps:

1. From your Shopify admin, go to Sales channels > Point of Sale.
2. In the Customize the in-store experience section, click Edit for Receipts.

Shopify says that section appears only after you set up a POS device. If you don't see it, the POS editor page gives another way in: go to Point of Sale > Settings and, in the Customization section, click Printed receipts.

In Shopify adminOpen in your store

1. Point of Sale
2. Settings
3. Customization
4. Printed receipts

Zoom

From either route, continue in the editor:

3. Optional: from the location picker, select the location to change.
4. Click Receipt.
5. Turn on Auto-print sales receipts.
6. Click Save.

In Shopify adminOpen in your store

1. Point of Sale
2. Settings
3. Customization
4. Printed receipts

Zoom

• The printer has to be ready. Receipts print automatically only when the default printer is connected and turned on.
• Tips change this. If you've activated tips on Shopify POS, receipts won't automatically print for card transactions.
• Copies need POS Pro. Shopify limits Copies per transaction above one, up to 10, to locations on the Shopify POS Pro subscription. The field in the frame comes from a development store, so plan on Shopify's rule.
• Default covers all locations, with an exception. With Default (all locations) selected, changes apply everywhere, except that auto-print changes don't reach France, Guadeloupe, Martinique and Réunion. Select those locations directly, and see the country rules below.

How Do You Change What the Receipt Shows?

The receipt visual editor is the same screen as above. For the logo, open Header > Logo and use the Image field. Shopify suggests a JPEG or PNG at 400 px by 200 px, and it converts the logo to greyscale and resizes it to fit.

In Shopify adminOpen in your store

1. Point of Sale
2. Settings
3. Customization
4. Printed receipts

Zoom

• Custom code. Per the printed receipts page, read November 9, 2026, the code editor is for POS Pro locations outside Italy and France and remains until your customizations migrate or until January 1, 2027. What migrates, and what you move by hand, is covered in our FAQ on custom POS receipts.
• Gift receipts. Some blocks don't print on gift or gift card receipts, such as the order code, customer information, signature and fiscal compliance blocks. See how gift receipts work.
• Email and SMS. The POS editor changes printed receipts only. The others live under Settings > Notifications > Customer notifications > POS and mobile receipt, and our FAQ on Shopify receipts covers them.

Why Isn't Your Printer Connecting or Printing?

Find what you see, try the first check, then open your model's troubleshooting page in the Help Center, which sits beside the setup page linked in the connection table. A POS Hub that keeps disconnecting has its own checks in the Hub FAQ linked above.

A TSP143IIIBI2 on Android gets contradictory instructions. Its setup page, read November 9, 2026, says that on Android "auto-connect must be deactivated", and that the printer disconnects every time you switch it on or restart the device, so you reselect it in the device's Bluetooth settings. The Android steps on the same page then say to activate Auto-connection and end by opening the iPad's settings.

On Android, expect to reconnect by hand after each restart, and ask Shopify Support before you change the setting.

Should a Network Printer Have a Static IP?

Star publishes its own steps through the printer's web interface, for models including the TSP100III and TSP100IV. The TSP143IV-UEWB appears in the tags of Star's article, not in its Supported Printers line. Star's TSP100IV manual says a static address won't be changed by the DHCP server, so the printer can be used continuously, and tells you to ask your network administrator which address and subnet mask to use.

Epson's TM-m30III guide says the printer ships with its IP address setting on Auto: it takes an address from a DHCP server, or sets a fixed one if there is none. Neither manufacturer is writing about Shopify POS here, so change the address only if your network has a reason for it.

When a Different Printer or Rule Applies

• Italy. The FP-81 II RT needs a Shopify store based in Italy, connects by Ethernet, and must be installed and configured by an authorized Epson technician the first time. It can't print receipts for online orders.
• France. Shopify's France rules require a connected receipt printer, with no certification needed. See our France FAQ.
• Spain. Shopify's Spain list doesn't require a printer, but Spanish law lets you email a required invoice only if the buyer agrees. See our Spain FAQ.
• Germany and other fiscal rules. Shopify POS doesn't meet them by itself, and Shopify names routes for some countries. See our fiscal rules FAQ.
• Barcode labels. These use label printers, listed by region, and none prints from the Shopify POS app itself. See which label printers work with Shopify POS.
• Shipping labels. These are a separate job from receipts. See how to print shipping labels on Shopify.

Some countries also set how receipts print. As of November 9, 2026, Shopify's printing options page says:

• Sweden: always auto-prints, one copy, one reprint per receipt.
• Italy: one copy, with auto-print on by default, and Shopify asks you to review the fiscal requirements before turning it off.
• Norway: one copy.
• France, Guadeloupe, Martinique and Réunion: one copy, with a compliance warning when auto-print is on.

The Bottom Line

The setup itself is short. What costs merchants time is a connection their model or device doesn't support, and that is settled by one row of a table before anything is unboxed. Already own the printer? Its row still decides your route.

Frequently Asked Questions