- Short answer
- Yes: online orders get an automatic Order confirmation email; a POS receipt is offered or chosen, and can also auto-print or show in the Shop app.
- Turning it off
- The Order confirmation email isn't on Shopify's deactivatable list; Plus owners can ask Support, but the page doesn't name it.
- SMS fallback countries (your business address)
- Australia, Brazil, Canada, France, Germany, Ireland, Italy, Japan, New Zealand, Spain, United Kingdom, United States.
- Third-party SMS app
- Deactivate Shopify's order SMS notifications to avoid sending duplicate messages.
- Customer receipt selection
- Needs Shopify Payments and a Shopify card reader; a digital choice creates a customer profile.
- No customer-facing display
- Without one or a device that turns toward the customer, staff choose; on such a display selection is always on.
- Email still missing
- The customer checks spam or junk, then gives an alternate address with a different provider; Resend covers automatic emails only.
- France and Sweden
- Digital POS receipts are called order summaries; Swedish retail locations always print receipts automatically.
Does Shopify send a receipt for online orders?
When a customer places an order, they receive an order confirmation email.
As we read it, the admin can't turn the email off: most customer notifications “can't be deactivated”, and this one isn't a listed exception. Its SMS version has a Deactivate button.
A customer with no email gets a single confirmation SMS, only if your business address is in one of 12 countries.
Does Shopify POS send a receipt automatically?
In the POS pages we read in November 2026, the sales receipt is offered, chosen or, in two cases, automatic:
- Staff offer it: print, email or text on the Payment successful screen.
- The customer picks: customer receipt selection (needs Shopify Payments) shows Email, Text, Print or No receipt.
- By itself: the Shop app shows it if the customer's checkout email matches their Shop account; Auto-print sales receipts needs a printer and skips card transactions with tips active.
- Sales channels
- Point of Sale
- Customize the in-store experience
- Edit for Receipts
- Receipt
- Auto-print sales receipts
Without a customer-facing display, check Show on POS device: Help calls customer receipt selection “on by default”, but the October 28, 2026 changelog, on identifying in-store customers, says such stores “need to enable” it. If they're grey, look for the notice “Turn on Shop Pay to enable receipt options.”
- Sales channels
- Point of Sale
- Customize the in-store experience
- Edit Point of Sale
- Settings
- Customer receipt selection
The POS editor changes printed receipts only; edit email and SMS ones in Notifications. Printed receipts stop at 50 line items; email and SMS don't.
- Settings
- Notifications
- Customer notifications
- POS and mobile receipt
What if the receipt never arrived?
A warning icon (ⓘ) beside the notification in the customer's Timeline means it wasn't sent.
Online, find the email in the order's Timeline, click Resend email under it or inside View email, choose Customer or Yourself, then Resend.
- Orders
- Order details
- Timeline
- View email
You can update an order's email without changing the profile, but the pages we read in November 2026 don't say where Resend goes. Our advice: send yourself the copy and forward it.
- Orders
- Order details
- Timeline
- View email
- Resend email
In POS, open the order, tap Receipt, select the event, then print or send.
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