- Short answer
- Yes — Shopify's France rules require a connected receipt printer (no certification needed), and you must print when a customer asks.
- Print even when not asked
- French law keeps tickets mandatory for purchases needing proof, such as legal-warranty goods, weighed goods and services from €25.
- Before your first in-person sale
- Update Shopify POS to 11.3 or later and activate the free Comply app.
- Emailed or texted receipts
- No Shopify page we found says an order summary can replace a printed ticket.
- On another payment provider
- Shopify's NF525 certification might not cover your payment configuration; it's eligible with Shopify Payments activated.
Does the receipt printer need NF525 certification?
Shopify lists the printer among its Marque NF525 requirements for France, and keeps it apart from the certification:
You must have a physical receipt printer connected to Shopify POS. Your receipt printer doesn't need certification.
The certification is Shopify POS's: update it to version 11.3 or later and install the free Comply app, which must be active before you accept in-person sales. Shopify says the certification is eligible for stores with Shopify Payments activated; with a third-party payment provider, your payment configuration might not be covered.
For the model itself, start from Shopify's list of supported receipt printers. Selling in Spain as well? The answer for Spain differs.
When do you have to print a receipt?
Shopify's rule: if a customer asks for a printed receipt, you must print one. When you don't print, the Comply app still records the order for compliance.
Since August 1, 2023, shops in France hand over a paper receipt when the customer asks for one, the French economy ministry says, but printing stays mandatory for purchases that need proof, including:
- goods under legal warranty;
- weighed goods;
- services of €25 or more;
- restaurant and hotel bills.
Selling any of these? Print the ticket for those sales, asked or not.
What counts as the receipt in France?
In France, Shopify calls a printed receipt a ticket and a digital one an order summary, and printed receipts are the only fiscalized receipts.
No Shopify page we have found says an order summary sent by email or text can replace a printed ticket — as of September 23, 2026, that reading covers Shopify's POS receipt, country-requirements and France setup pages, the Comply listing and the Shopify POS product page.
The limits Shopify's France list puts on the register itself are in our answer on fiscal cash-register rules.
This page was written by AI. Separate AI agents that did not write it check its figures and claims against official sources and test its links and interactive tools. A human editor sets the site's editorial direction, topics and rules and checks that pages are complete and display correctly, but does not check their facts or edit their text. Details may change — always confirm critical data at shopify.com.
Editorial Policy