- Short answer
- Manufacturing defects, not misuse, on Shopify’s own POS hardware: 1 year, or 2 on POS Pro; contact Shopify Support with your order number.
- Not covered
- Misuse, abuse, unauthorized modification, improper storage conditions, lightning or natural disasters.
- Replacement unit
- On products the US return policy lists: no warranty extension; the clock runs from the original unit’s fulfillment date.
- Third-party, from Hardware Store
- Manufacturer’s warranty, at least 1 year; in Canada and the US, claim with the manufacturer; elsewhere, Shopify Support.
- 30-day return
- Separate route: Help Center counts from delivery, US Hardware Store from shipping; request within 30 days of shipping.
What does the warranty cover, and for how long?
Shopify's warranty on its own hardware covers “defects in manufacturing discovered while using the product as recommended by the manufacturer.” Shopify's warranty page lists what it excludes:
The warranty does not cover damage caused by misuse, abuse, unauthorized modification, improper storage conditions, lightning or natural disasters.
Shopify's first-party hardware warranty runs 1 year on standard POS and 2 years on POS Pro, and Shopify's EU warranty page repeats both terms. The Hub isn't on the warranty page's first-party list, but its US and Canada store listing gives it the same terms. Right under the 1- and 2-year lengths, the warranty page lists an exception for card readers showing “System Tampered”: contact Shopify Support. Here is what that error means for the device.
Third-party devices bought from the Shopify Hardware Store carry their manufacturer's warranty, at least 1 year. In Canada and the US, you claim those with the manufacturer; elsewhere, Shopify Support helps.
How do you claim the warranty for a faulty POS Hub?
Start with the Hub's own troubleshooting; if it fails, the POS Hub page says “you can contact Shopify Support.” No page we read on September 23, 2026 (the Hub help page, warranty page, return policy, device-replacement guide) sets out a separate Hub route.
Before you contact Support, the warranty page asks you to have “your order number or email address tied to the order ready.”
A replacement doesn't restart the clock: the US Hardware Store's return policy dates the warranty on the Shopify products it lists from “the original unit's fulfillment date.”
Is a warranty claim the same as a 30-day return?
No. The Help Center counts its “30-day return policy” from “the hardware delivery date”; the US Hardware Store's return policy counts from shipping. Request within 30 days of shipping to meet both (see how to return Shopify POS hardware).
After 30 days, the Help Center points to the manufacturer's warranty; for Shopify's own hardware, the warranty page names Shopify Support.
Separately, under the US Hardware Store's return policy, an order that arrives defective, damaged or with missing items gets a full refund or exchange within 30 days from the date of purchase.
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