How do you mark an order as paid on Shopify?

How do you mark an order or a draft order as paid?

Use it when the customer paid outside Shopify, by bank deposit or cash on delivery, or when you import a past order from another platform.

On an order:

1. Go to Orders and open the order.
2. In the Payment pending section, click Collect payment.
3. Choose Mark as paid.

In Shopify adminOpen in your store

1. Orders
2. Order details

Zoom

On a draft order:

1. Go to Orders > Drafts and open the draft.
2. Click Collect payment, then Mark as paid.
3. Click Create order.

In Shopify adminOpen in your store

1. Orders
2. Drafts

Zoom

What changes when you mark an order as paid?

No money moves: your payment provider doesn't capture the amount again.

• The payment status becomes Paid.
• The customer gets an order confirmation email; from a draft, only if it has their email or phone number.
• No third-party transaction fee applies to draft orders marked as paid or to manual payment methods.

In Shopify adminOpen in your store

1. Orders
2. Order details

Zoom

When is Mark as paid missing, and can you undo it?

• On a Payment pending order where the customer used a different payment method than a credit card, Shopify says you "might be unable" to mark it as paid. Which pending payments block Mark as paid.
• On a draft with a subscription product, marking it paid is "coming soon" as of November 2026; send an invoice instead.

None of the help pages we read on November 10, 2026 (payments, draft orders, refunds, cancellations) describes unmarking an order or a separate refund step for a manual payment, and an admin refund can't be reversed.

The nearest way back is removal: an order that started as a draft and was marked as paid, or one paid with a manual payment method, can be deleted once archived or canceled, and then leaves your reports. Orders paid with a gift card can be archived, but not deleted.