- Short answer
- Edit the email in the profile via Edit contact information; when editing an order on desktop, Update customer profile must be selected to change both.
- Emails per profile
- One address per customer profile, changeable at any time.
- Resending a notification
- Automatic emails resend from the customer's Timeline > View email > Resend; emails sent from a profile can't.
- Moving the order
- Individual orders can't move between customer profiles.
- Customer self-service
- With customer accounts, customers can change their own email; not if they sign in through an external identity provider.
- Staff permission (profile edit)
- Customers: Create and edit.
How to change the email in a customer profile
Each profile holds one email address, and you can change it at any time.
First check that no other staff member is editing the same profile. Staff need the Customers Create and edit permission.
- Customers
- Customer name
- Edit contact information
- Go to Customers and click the customer's name.
- On the customer's page, click the ⋯ menu in the Contact information card, then Edit contact information. Shopify's Help Center calls this Manage > Edit contact information in the Customer overview section.
- Change the Email field.
In the Shopify app, tap Edit contact information on the profile, then Save or ✓.
How to change the email on an order
- Orders
- Order
- Customer
- Edit contact information
- Go to Orders and click the order.
- In Customer, click the horizontal menu icon, then Edit contact information.
- Update the email address.
- Optional: select Update customer profile to save the email to the profile too; clear it to change only the order.
- Click Save.
Shopify's mobile steps don't include the checkbox.
A new contact email doesn't move the order to another customer profile: the order's email is a unique identifier, so individual orders can't move between customer profiles. Shopify's route for combining customers is merging their profiles.
To resend an automatic email, like the one sent when an order is placed, open the customer's Timeline, click View email, then Resend it to the customer or to yourself. Emails sent directly from a profile can't be resent.
Can customers change their own email?
Yes, with customer accounts: customers can update their name and email in their account, then verify the new address after clicking Save. They can sign in with the email address on their customer profile; with passwordless sign-in, they receive a one-time 6-digit code.
Customers who sign in through an external identity provider can't change their email there. When customers change it themselves, their previous email marketing consent preferences remain the same.
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