- Short answer
- In the admin you can edit an order's contact details or remove its customer, but not move it to another profile.
- Edit contact information
- Changes the order's email or phone; the profile changes too if you select Update customer profile (desktop).
- Remove customer
- Unlinks the order from the profile; the customer stays in your customer list.
- Move to another profile
- Not per order in the admin. Same buyer: merge profiles (irreversible; not always possible). Different buyer: an app calling orderCustomerSet.
- Draft orders
- Before the draft becomes an order, you can add or remove its customer or change their information.
What can you change on a placed order in the admin?
After an order is placed, Shopify's help page lists the shipping address, contact information and “customer link” as editable, but not the billing address.
You can change the order's email or phone; the profile changes too if you select Update customer profile on desktop (changing the email on an order).
Remove customer unlinks the order; the customer stays in your customer list.
- Orders
- The order
- Customer
- ⋯
- Remove customer
Reassigning the order to another profile isn't possible in the admin, even after editing its email:
Orders are permanently associated with the customer account that placed them. You can't move individual orders between customer accounts because the order's email address is used as a unique identifier.
How do you move an order to a different customer?
Two routes get an order onto the right profile: a merge in the admin, or the Admin API's own mutation:
- When both profiles are the same buyer
- A merge can't be reversed
- Orders, addresses and notes move to one profile
- Some profiles can't be merged, for example with store credit, B2B or a saved card
- When the right profile is a different buyer
orderCustomerSet“sets a customer on an order”- Added in Admin GraphQL 2025-07
- Needs the
write_ordersorwrite_quick_salescope and permission to manage the order
First check whether your two profiles can be merged.
Can you change the customer before the order is placed?
Yes, on a draft order: add a new or existing customer, change their information or remove them. See Shopify draft orders.
In the Shopify POS cart, you can add an existing profile; Remove customer deletes the customer's details from the order.
This page was written by AI. Separate AI agents that did not write it check its figures and claims against official sources and test its links and interactive tools. A human editor sets the site's editorial direction, topics and rules and checks that pages are complete and display correctly, but does not check their facts or edit their text. Details may change — always confirm critical data at shopify.com.
Editorial Policy