How do you change your Shopify login email address?

Where do you change the login email?

The address you log in with is the email on your Shopify account, so that is where you change it.

On desktop:

1. In your Shopify admin, click your store name.
2. Open your profile.
3. In the Details section, click Update next to your email address.
4. In the Verify your password dialog, enter your current password and click Next.
5. Type the new address into the New email field.
6. Click Change email.

As of October 2026 a refreshed admin design is rolling out gradually, so your store name might be in a different place.

In the Shopify app, tap your store icon, then your username and email address, then Manage account; the remaining steps are the same.

Shopify's steps end at Change email: none of the Help Center pages we read on October 11, 2026 — on managing your account, verifying and adding account emails, resetting passwords, single login and store email setup — describes a confirmation email after this profile change.

Verification is a separate check. Back in your profile, an email verification banner offers Send verification email; if no banner displays, the address is already verified.

Is the store email the same address?

No — it is a separate setting. Both start out as the address you signed up with, but the login is changed in your account and the store email in your store settings:

1. In your Shopify admin, go to Settings > General.
2. In the Store contact details section, click your store name.
3. Change the address under Store email.
4. Click Save.
5. In the new inbox, click the link in Shopify's verification email.

In Shopify admin

1. Settings
2. General
3. Store contact details

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Path per Shopify Help Center, read October 11, 2026

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If you haven't set up a single login (also called a Shopify ID), the field is labelled Account email instead of Store email.

Who that address is for depends on which Shopify page you read. Setting up your email, read on October 11, 2026, calls it the address Shopify uses to contact you and where your product, order and customer exports arrive. Managing store details, read the same day, calls it the address customers can use to contact you, and says that information is public.

You don't need to pick a side: enter an inbox you read and are comfortable showing to customers.

To move your bills, change the login email from the first section: Shopify sends them to the account email of the store owner, the organization owner and users holding the store View billing and receive billing emails permission or the organization Billing permission.

How do you change the email customers see?

On the emails your store sends, that is the sender email. Go to Settings > Notifications, enter the address in the Sender email section and click Save. Shopify uses it as:

• the address where customers can contact you directly;
• the From address on automatic notifications, order confirmations and marketing emails sent from your store;
• the address where contact form submissions from your online store are delivered.

If authentication records aren't configured for your sending domain, Shopify rewrites the sender address to store+123@shopifyemail.com, and on a third-party domain you need to authenticate the address so messages aren't flagged as spam. Our answer on sending order emails from your own domain covers that setup.

When is changing the email not enough?

You no longer have the old inbox and can't log in. If you're the store owner or organization owner, confirm your identity with Shopify and submit a request to reset your account email and password; the form asks for the new address. If you think the account has been hacked or compromised, contact Shopify Support immediately. A secondary email, added in advance, helps you restore access when you can't reach your primary address. Staff who can't log in must contact the store or organization owner to get access to the store again.

The address belongs to a staff member. A Shopify ID belongs to the individual user, not to the store, and a store owner can verify only their own email address. None of the Help Center pages we read on October 11, 2026 — on inviting and managing users, roles and permissions, managing your account and logging in — describes an owner changing another user's email. Ask the staff member to update it on their own account.

The store is passing to someone else. That calls for a transfer of ownership, not a new email address. On plans other than Shopify Plus, a store has one owner and only that owner can change or transfer ownership — to an existing user through Settings > Users, or to someone outside the store through Settings > General.