How to Connect InPost to Shopify: Lockers and Labels

Connecting InPost to Shopify depends on where you ship from. From the UK, InPost UK is a carrier inside Shopify Shipping; from Poland, InPost comes through an app. Either way, letting a buyer choose a locker at checkout is a separate job from buying the label, and it needs an app of its own.

Shopify's side of this guide comes from its Help Center and our own admin screens, as of November 10, 2026. InPost's side comes from its English and Polish Shopify documentation and its App Store listings, read the same day.

Labels and Lockers Are Two Separate Setups

It helps to treat InPost as two switches, because they live in different places and pass different checks:

• Labels: who carries the parcel. Check the country of your fulfillment location. Shopify Shipping sells InPost UK labels only from the UK; in Poland the labels come from an InPost app instead.
• Locker choice: what the buyer sees at checkout. Check Shopify's list of pickup-point carriers. InPost isn't on it, so in both countries the locker picker comes from an InPost app.

A UK store can therefore use one without the other: Shopify Shipping labels with no locker choice, or InPost's app for both.

Can Shopify's Pickup Points Show InPost Lockers?

Shopify has its own pickup points feature, set up in Settings › Shipping and delivery under Additional delivery methods, where you click Pickup points. Eligibility follows the country of each fulfillment location, not your store's address.

In Shopify adminOpen in your store

1. Settings
2. Shipping and delivery

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The catch is the carrier list. Shopify supports pickup points only with seven carriers, as of November 10, 2026:

• DHL Germany
• Evri
• Colissimo
• Correos
• Mondial Relay
• Poste Italiane
• Royal Mail

InPost isn't among them. The one other route is for Shopify Plus: a custom app built on the Pickup Point Delivery Option Generator API can offer pickup points, but Shopify says stores using such an app can't buy shipping labels, and they coordinate delivery of the order to the pickup point themselves. For how the built-in feature works with the carriers it does support, see our answer on pickup points at Shopify checkout.

UK: Buying InPost Labels in Shopify Shipping

Shopify's carrier page puts it plainly: if you ship from a fulfillment location in the United Kingdom, you can buy shipping labels from InPost UK. It is one of five carriers Shopify Shipping offers from UK locations, alongside Evri, DPD, Royal Mail and DHL Express Europe. Whether those built-in carriers or a label app suit you better is a separate decision, covered in our comparison of Shopify Shipping and shipping apps.

If you came looking for Yodel, you're in the right place. Shopify's page names what stayed the same and what now carries the InPost name:

What an InPost UK Label Needs Before You Can Buy It

The package limits are a maximum weight of 10 kg and maximum dimensions of 90 × 50 × 50 cm for domestic InPost UK shipments. They belong to the Store to Door service, not to a locker compartment; for how they compare with the other UK carriers, see the UK limits in our answer on maximum package sizes.

The Northern Ireland rule isn't InPost's: since May 1, 2025, Shopify's carrier accounts don't sell labels from Great Britain to Northern Ireland, because of the Windsor Framework. If that route matters to you, read how to ship a GB order to Northern Ireland now.

Buying the Label and Dropping the Parcel Off

1. Open the order and buy the label, choosing InPost UK. The steps are the same as for any carrier in Shopify Shipping; our guide to buying and printing Shopify labels walks through them.
2. Print the label and attach it to the parcel.
3. Drop the parcel off at an InPost Shop.

Shopify names one service for this carrier, InPost Direct: Store to Door, and states that InPost UK doesn't have guaranteed delivery times but aims to deliver within 2 working days, not counting the day the package is dropped off. It doesn't offer signature on delivery or proof of age on delivery, so if you need proof of age on delivery, choose another carrier. The step that surprises most merchants is the last one:

So there is no collection to book from the admin for InPost UK. Which carriers do offer one is covered in our answer on scheduling a carrier pickup from Shopify Shipping.

What InPost UK Labels Cost and Cover

Source: Shopify Help Center, Shipping with InPost UK (read November 10, 2026)

On price, the carrier page we read on November 10, 2026 lists no figures. It says the rates you're charged are based on Shopify's account with InPost UK, and that using InPost UK in Shopify is subject to the InPost terms of service. What moves a label's price, and what reaches your bill, is covered in our breakdown of Shopify shipping label costs.

For a lost or damaged parcel, Shopify says to submit your claim as soon as you discover the problem: InPost UK needs to receive notice within 11 days from the date you dropped the package off at an InPost drop-off location, and Shopify Support needs time to direct your claim to InPost UK before the liability period expires. Where to file the claim itself is set out in our answer on who handles Shopify Shipping claims.

UK: Letting Buyers Pick an InPost Locker at Checkout

InPost UK Limited publishes InPost UK Lockers & Shops on the Shopify App Store. Its listing says it can be set up in minutes and lists three conditions: Checkout Extensibility for full checkout functionality, an InPost account, and a separate integration if a third party generates your labels. It is free to install; label creation carries usage fees, and the listing asks you to contact sales for them.

Poland: InPost Runs Through an App, Not Shopify Shipping

Shopify's label table has a single carrier for fulfillment locations in Poland: DHL eCommerce Poland, which ships to eligible addresses in Poland and in selected European Union countries. InPost isn't a Shopify Shipping carrier there. When Shopify doesn't sell your carrier, its own advice is your own carrier account or a third-party app, as our answer on unsupported carriers lays out; for InPost, that means an app.

Which Shopify Plans Can Run the Official InPost App?

InPost's own app is InPost – oficjalna aplikacja, listed in Polish. Its description asks you to read the documentation first and states that the app requires the Shopify Advanced plan or active carrier-calculated shipping. It covers labels, courier pickups and returns, and lists the interactive Paczkomat map as available only for the Shopify Plus version.

Shopify App Store listing for InPost – oficjalna aplikacja by InPost

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InPost's English documentation is just as firm about it:

Which plans can have it is Shopify's call. Its plan table shows carrier-calculated shipping included on Advanced and Plus, available on Grow for an additional monthly fee or with annual billing, and not available on all other plans. That gives four rows:

For the other plans the app runs on, InPost's English documentation lists two other modes, a list of points and a Geowidget map on the Thank You page; the app's listing describes the interactive Paczkomat map as available only for the Shopify Plus version.

InPost's documentation adds the order of operations: carrier-calculated shipping can be activated by contacting Shopify support, and after activation you reinstall the InPost app. The plan boundary itself, and why it doesn't touch Shopify's built-in carriers, is explained in our guide to which plans can turn carrier-calculated rates on. On a plan without carrier-calculated shipping, the official app is out; the third-party apps below include Progus, whose listing says its cart picker works on any plan.

What to Get From InPost Before You Install

These steps follow InPost's English Shopify documentation, read on November 10, 2026; we have no InPost account, so we haven't clicked through Parcel Manager ourselves. It says you must have access credentials to connect to the ShipX API before installation:

• Access Token for the ShipX API;
• ID organization, your organization's identifier;
• Access Token for the Geowidget, the locker map;
• for the map to work, a Google Maps key with the Directions, Geocoding, Geolocation and Places APIs enabled, as InPost's documentation lists.

After the plugin is installed, the documentation has you add its webhook address in the Parcel Manager panel. It also recommends backup shipping rates, which customers are charged if the rates generated by the InPost app are unavailable. Shopify applies such backup rates to your store by default and shows them only when no other rate applies.

Setting Up the Official InPost App, Step by Step

Order matters twice here. Carrier-calculated shipping has to be on before the app can work, and InPost says to reinstall the app after activation. And sandbox mode is available only until the app processes its first production order, so step eight comes before your first real sale.

Shopify says backup rates apply to your whole store by default wherever you have app rates, so step two needs no setup. Flat rates are different: Shopify always displays an eligible flat rate, even when the app's rates are working, and you manage the zones and rates where you ship in your shipping profiles, such as General profile.

In Shopify adminOpen in your store

1. Settings
2. Shipping and delivery

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Step four happens inside the app once it's installed. In our test admin on November 10, 2026, its Autoryzacja (authorization) tab asked for an organization ID, a ShipX API token and a Geowidget token, with a Sandbox or Produkcja (production) switch and a note that Sandbox mode is available only until the app has processed a production order.

In Shopify adminOpen in your store

1. Apps
2. InPost – oficjalna aplikacja

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Step six happens on each product page. Without a weight, InPost's documentation says the app can't generate a shipment for the order.

In Shopify adminOpen in your store

1. Products
2. Pickup Test Mug

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Step seven is also the fix InPost gives when phone numbers don't reach the app: let buyers enter a phone number in the address section of your checkout.

In Shopify adminOpen in your store

1. Settings
2. Checkout

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Other InPost Apps on the Shopify App Store

Other developers build InPost apps too. Their listings describe two different mechanisms, which is why their plan claims don't contradict each other: Tale works at checkout and needs carrier-calculated shipping, while Progus works in the cart, which its listing says runs on any plan with no checkout customisation.

One more appeared in our November 10 check: Pakko: Paczkomaty InPost ORLEN, from Usługi Biznesowe Piotr Kleszczewski, whose listing says buyers choose an InPost locker in the cart, before checkout, on Shopify Basic and every other plan, and that Shop Pay buyers choose on the thank-you page.

Returns Through InPost Lockers

The official Polish app generates return shipments as well as labels and courier pickups. In its automatic Fast Returns mode, InPost's documentation says the customer fills in a form, receives a return code and enters it at the parcel locker. InPost's documentation says Fast Returns needs its own account, set up through an InPost sales representative, and its Return button is code added to the classic customer account order page; the app's return-label action is for courier services only. Confirm Fast Returns with InPost before you write the locker-code step into your returns policy, so buyers know to keep the code.

Parcel Sizes: UK Store to Door Limits vs Locker Compartments

The two countries measure parcels differently. The UK limits are Shopify's package requirements for the Store to Door service; the Polish sizes are InPost's pre-defined ShipX templates, each with a fixed maximum size and weight.

To pick a locker size, compare each dimension with the template. A parcel of 15 × 38 × 64 cm is too big for size A (8 × 38 × 64 cm) and fits size B (19 × 38 × 64 cm). Whatever the size, the official app needs a weight on every product before it can create the shipment, as step six of the setup checklist covers.

When InPost Orders Fail: Symptoms and Fixes

The Polish rows come from InPost's documentation and its Polish troubleshooting page; the UK row comes from Shopify's InPost UK requirements.

If an external integration needs the locker the buyer picked, InPost's English documentation says the correct place to retrieve the selected pickup point and service name is the order attributes.

InPost Outside the UK and Poland

InPost's InPost International app is its official, free app for international delivery through the InPost International service; the listing is in Polish. Its documentation lists the plugin as available for 11 countries:

• Belgium
• Spain
• France
• Italy
• Luxembourg
• Netherlands
• Portugal
• Austria
• Hungary
• Czech Republic
• Slovakia

Its listing says it, too, requires the Shopify Advanced plan or active carrier-calculated shipping, and its documentation asks for a separate API login and password from InPost before installation. The same documentation asks you to make sure shipping is enabled for the appropriate countries in Settings › Shipping and delivery, and describes a sandbox that lets you generate shipments, order fictitious pick-ups or download labels without payment.

The Bottom Line

Every route above starts from two questions: which country your parcels leave from, and whether the buyer has to pick a locker. Once those are answered, the plan table and the checklist cover the rest.

Frequently Asked Questions